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The indirect cost of card fraud

In recent years, plastic card providers have made considerable headway in reducing fraud. However, a threat of fraud still exists, partly due to hackers targeting holders of card information. After becoming a victim of fraud, many customers reduce usage of their account, but Datamonitor figures show this is less likely to occur if good customer service is received.

Published By Datamonitor
16 Apr 2012
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The growth of remote channels will intensify competition in the savings market

Remote servicing of savings accounts is quickly gaining in popularity at the expense of branch servicing. This trend will make the savings market more susceptible to impulse decision-making by consumers, creating new challenges for providers when they eventually need to attract new deposits.

Published By Datamonitor
18 Jan 2013
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Expert View

The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013
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Expert View

The Co-op Bank: accidental trend-setter

The Co-operative Bank's decision to close 50 branches was forced upon it by its financial problems. Inadvertently, however, this puts it at the forefront of a growing trend that will see face-to-face banking increasingly give way to digital servicing.

Published By Datamonitor
11 Nov 2013
CommentWire
CommentWire

Tesco: renaming of banking division heralds a renewed attack on Britain's players

The newly christened Tesco Bank has parked its tanks on the banking world's lawn, declaring plans to offer both current accounts and mortgages to its customers, although not until the second half of 2010 at the earliest. By opting to wait up to a year or more, Tesco Bank could be missing a unique opportunity to capitalize on current consumer anger with the established banks.

Published By Datamonitor
08 Oct 2009
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Tesco: losing share but riding high

Tesco is comfortably riding out the challenging trading conditions facing UK retailing, recording pre-tax profits of GBP2.95 billion for the 52 weeks to February 28. Although exposure to non-food and the impact of its Discounter brand have dented sales growth, the supermarket's international credentials and ability to diversify into new markets will see it continue to prove a formidable retailer.

Published By Datamonitor
21 Apr 2009
CommentWire
CommentWire

Tesco: looking a bit greedy

Tesco, already the UK's leading supermarket chain, confirmed its interest in bidding for Safeway on Wednesday. However, as Tesco tries to convince the OFT that its increased share would still be fair, it is possible that the whole matter will result in an enquiry into the supermarket sector. Tesco is keen to ensure its position doesn't deteriorate when this happens.<BR />

Published By Datamonitor
23 Jan 2003
CommentWire
CommentWire

Tesco/Asda: aggressors in UK price wars

Tesco and Asda have reacted to an expected tightening of the consumer belt by beginning a price war. Tesco will cut prices of over a thousand products by up to a third and Asda is planning to reduce prices in its George clothing range. If the supermarket war of 1999 is anything to go buy, the price cuts could cost rivals dearly.

Published By Datamonitor
06 Jan 2003
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Tesco poised to take advantage of consumer interest in supermarket banks

Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.

Published By Datamonitor
08 Oct 2012
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Expert View

Tesco looks to the East for growth but must not neglect the UK

Competitive pressures are mounting in Tesco's domestic market and with growth in the UK set to become far more subdued, aggressively pursuing growth in its Asian operations is a sensible strategy for the grocer. However, Tesco must ensure that the emerging avenues of growth in the UK are exploited to the same extent as those provided by the exciting opportunities in its key growth region.

Published By Datamonitor
24 Nov 2010

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