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Type Product title / description Pub Price
Expert View
Expert View

Time for investment in online innovation

The online banking platforms offered by the top UK current account providers do not vary significantly from one another. This lack of differentiation opens up the threat of new entrants developing unique offerings that pull customers away from the incumbent banks. Investment in innovation is vital to ensure that the online channel continues to meet customer demands.

Published By Datamonitor
16 Jan 2013
Expert View
Expert View

The UK packaged account market is worth GBP1.49bn a year and is yet to reach its full potential

The packaged account is already earning a significant amount of revenue for UK retail banks. Despite growth in both the total size of the market and the monthly fees per account, the opportunities for earnings growth remain impressive if providers prove capable of overcoming key challenges.

Published By Datamonitor
13 Mar 2012
Expert View
Expert View

The new M&S Bank meets the key attributes demanded by consumers, creating a brand to contend with

The new M&S Bank fulfills many of the attributes that consumers are looking for in a banking provider. M&S now needs to ensure that its strong brand message is communicated effectively to consumers. Its aspirational "lifestyle" brand, along with the convenience of its branches, will aid the acquisition of customers.

Published By Datamonitor
21 Sep 2012
Expert View
Expert View

The indirect cost of card fraud

In recent years, plastic card providers have made considerable headway in reducing fraud. However, a threat of fraud still exists, partly due to hackers targeting holders of card information. After becoming a victim of fraud, many customers reduce usage of their account, but Datamonitor figures show this is less likely to occur if good customer service is received.

Published By Datamonitor
16 Apr 2012
Expert View
Expert View

The growth of remote channels will intensify competition in the savings market

Remote servicing of savings accounts is quickly gaining in popularity at the expense of branch servicing. This trend will make the savings market more susceptible to impulse decision-making by consumers, creating new challenges for providers when they eventually need to attract new deposits.

Published By Datamonitor
18 Jan 2013
Expert View
Expert View

The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013
Expert View
Expert View

The Co-op Bank: accidental trend-setter

The Co-operative Bank's decision to close 50 branches was forced upon it by its financial problems. Inadvertently, however, this puts it at the forefront of a growing trend that will see face-to-face banking increasingly give way to digital servicing.

Published By Datamonitor
11 Nov 2013
Expert View
Expert View

TfL no game-changer for contactless

Transport for London (TfL)'s decision to open its closed-loop transport payments system to other contactless form factors will have a minimal impact on wider UK contactless acceptance.

Published By Datamonitor
06 Aug 2014
CommentWire
CommentWire

Tesco: renaming of banking division heralds a renewed attack on Britain's players

The newly christened Tesco Bank has parked its tanks on the banking world's lawn, declaring plans to offer both current accounts and mortgages to its customers, although not until the second half of 2010 at the earliest. By opting to wait up to a year or more, Tesco Bank could be missing a unique opportunity to capitalize on current consumer anger with the established banks.

Published By Datamonitor
08 Oct 2009
Expert View
Expert View

Tesco: losing share but riding high

Tesco is comfortably riding out the challenging trading conditions facing UK retailing, recording pre-tax profits of GBP2.95 billion for the 52 weeks to February 28. Although exposure to non-food and the impact of its Discounter brand have dented sales growth, the supermarket's international credentials and ability to diversify into new markets will see it continue to prove a formidable retailer.

Published By Datamonitor
21 Apr 2009

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