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Type Product title / description Pub Price
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TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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TSB future bright despite Verde collapse

The collapse of Project Verde has led to Lloyds looking to float the branches under the TSB brand. The prospects of a standalone TSB brand are positive, as it is a profitable business that will enter the market with scale.

Published By Datamonitor
25 Apr 2013
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TSB Bank still sees value in branches

TSB Bank's decision to open as many as 30 new branches in the UK offers evidence that, despite the growth of digital banking, a physical presence is still needed to meet the needs of consumers.

Published By Datamonitor
11 Sep 2014
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TouchPay faces challenges as UK consumer interest in mobile payments remains divided

RBS and Visa Europe's recently launched TouchPay joint venture will require considerable long-term investment to garner any real payoffs, as under half of UK consumers are at least somewhat interested in having the ability to pay for goods in shops using mobile phones.

Published By Datamonitor
08 Oct 2012
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Time for investment in online innovation

The online banking platforms offered by the top UK current account providers do not vary significantly from one another. This lack of differentiation opens up the threat of new entrants developing unique offerings that pull customers away from the incumbent banks. Investment in innovation is vital to ensure that the online channel continues to meet customer demands.

Published By Datamonitor
16 Jan 2013
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The UK packaged account market is worth GBP1.49bn a year and is yet to reach its full potential

The packaged account is already earning a significant amount of revenue for UK retail banks. Despite growth in both the total size of the market and the monthly fees per account, the opportunities for earnings growth remain impressive if providers prove capable of overcoming key challenges.

Published By Datamonitor
13 Mar 2012
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The new M&S Bank meets the key attributes demanded by consumers, creating a brand to contend with

The new M&S Bank fulfills many of the attributes that consumers are looking for in a banking provider. M&S now needs to ensure that its strong brand message is communicated effectively to consumers. Its aspirational "lifestyle" brand, along with the convenience of its branches, will aid the acquisition of customers.

Published By Datamonitor
21 Sep 2012
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The indirect cost of card fraud

In recent years, plastic card providers have made considerable headway in reducing fraud. However, a threat of fraud still exists, partly due to hackers targeting holders of card information. After becoming a victim of fraud, many customers reduce usage of their account, but Datamonitor figures show this is less likely to occur if good customer service is received.

Published By Datamonitor
16 Apr 2012
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The growth of remote channels will intensify competition in the savings market

Remote servicing of savings accounts is quickly gaining in popularity at the expense of branch servicing. This trend will make the savings market more susceptible to impulse decision-making by consumers, creating new challenges for providers when they eventually need to attract new deposits.

Published By Datamonitor
18 Jan 2013
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The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013

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