Latest Intelligence on Consumer Services in Europe

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Type Product title / description Pub Price
CommentWire
CommentWire

Standard Life: Sheila delivers customer service improvements

Standard Life has deployed a natural language voice recognition system, affectionately known as 'Sheila,' for its life and pensions business, which was developed by VeCommerce. The insurer has already been able to improve its call handling abilities with the system, demonstrating the benefits that voice technology can bring to the contact center.

Published By Datamonitor
26 Jan 2007
Expert View
Expert View

MicroSD-led NFC products may do more harm than good

DeviceFidelity's launch of an NFC-enabling cover for the iPhone follows hot on the heels of other developments to convert mobile handsets into contactless form factors. Given the sensitivity surrounding the NFC business model, this will provide added impetus for acquirers to build contactless acceptance but risks alienating mobile operators from future discussions around mobile payments.

Published By Datamonitor
28 May 2010

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