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CommentWire
CommentWire

Call center outsourcing: staying closer to home

Recent political events have somewhat dampened the explosion of interest in India and the Philippines as locations for call centers. Some US firms now favor nearer locations such as Canada and Mexico. However, for many companies, the cost savings afforded by these locations will outweigh the (often exaggerated) risks.

Published By Datamonitor
26 Sep 2002

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