Latest Intelligence in Asia-Pacific

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CommentWire
CommentWire

Credit cards: Australian consumer survey offers insight

A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.

Published By Datamonitor
24 Jan 2008
Expert View
Expert View

Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
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Expert View

Chinese consumers are ready for mobile payments, but the ecosystem faces familiar challenges

According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.

Published By Datamonitor
19 Oct 2012
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Offering 'one size fits all' savings products in Asia Pacific is a recipe for failure

Datamonitor's Financial Services Consumer Insight survey has shown that consumers in Asia Pacific defy being pigeonholed by saving providers, revealing diverse product tastes, saving methods and plans for the future. Financial services providers must appreciate the unique savings culture of their target market and the variety of preferences if they are to successfully build wallet share.

Published By Datamonitor
04 Nov 2009
CommentWire
CommentWire

US saving culture: the source of all problems?

Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.

Published By Datamonitor
28 Sep 2009
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Mobile apps critical for Malaysian mass affluent

While mobile banking apps are essential to servicing all mass affluent individuals across Asia Pacific, in Malaysia this is a key banking channel.

Published By Datamonitor
09 Dec 2014
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Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
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CBA taking contactless to the next level

Commonwealth Bank Australia (CBA) has initiated the next evolutionary stage of contactless payments in the Australian market, with New South Wales' Opal transit payment system slated to accept CBA-issued contactless payment cards in the future.

Published By Datamonitor
06 Nov 2014
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Expert View

Online investment management steps up

The proliferation of online investment services poses an increasingly severe threat to the traditional brick and mortar business model. Only those wealth managers willing and able to evolve will remain competitive in the mass affluent space.

Published By Datamonitor
03 Nov 2014
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Expert View

Citibank's retreat opens up Japanese mass affluent space

Of all the markets that Citibank is withdrawing customer operations from, the retreat from Japan will have the most impact on the mass affluent space.

Published By Datamonitor
27 Oct 2014

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