2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

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3G handsets: Japan will invade Europe

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3G mobile: advance Australia fair

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3G mobiles: the death of a standard

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Account portability in Australia is one step closer, but major challenges remain

One of the key objectives of the new banking reform launched by the Australian government is to conduct a feasibility study for implementing full account number portability. While this is a positive step for consumers, who will be able to keep their account numbers when switching providers, Datamonitor believes that there are major challenges which need to be addressed.

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AEP: joining the rush back home

US utilities from AEP to Reliant are running scared from competitive retail markets outside the US. Only TXU, which also has to face deregulation back home in Texas, is presently capable of operating successfully in such a challenging environment.

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Aggreko: World Cup confirms the power of rental

Aggreko continues to impress as a company on the up: its rising share price over the last five years bears testament to the success of the organization. As power demand increases across the world, often in geographically remote locations, concerns over security supply issues remain, and rental power companies look set to stay successful. <BR />

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AGL: getting its fingers on Pulse

The Australian energy market looks set to mirror the type of consolidation seen in markets such as the UK, with less than five major retail players expected to remain in 3-4 years' time. AGL is now one of the largest players with a 28% share of the national market, making acquisitions a priority for rivals TXU and Origin to establish positions of strength.

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Alstom: super critical technology provides bright spot

Tying up with local player BHEL is the right strategy for Alstom in India. It spreads the Indian power sector's political and market risk with a local company that is well poised to win the major super critical power plant contracts that are on the horizon.

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AMD/Fujitsu: making their own company

Advanced Micro Devices and Fujitsu have made a grab for the number two spot in the flash memory market by agreeing to expand their ten year old manufacturing joint venture into a full-fledged company with its own R&D and marketing operations. The move raises questions about AMD's longer term strategy, and spinning off the flash business remains an option.

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