Latest Intelligence on General Business in South and Central America

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Type Product title / description Pub Price
CommentWire
CommentWire

HIV: US senate may face more pressure

Many patient advocacy groups argue that the US is not contributing sufficiently to HIV prevention and treatment, despite the recent budget approval. Furthermore, most of the major HIV drug manufacturers are either US based or heavily involved in the US - a factor likely to provide additional pressure for increased funding.

Published By Datamonitor
21 May 2003
Expert View
Expert View

2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

Published By Datamonitor
08 Mar 2007
Expert View
Expert View

Speech self-service slowly leaving indelible impact on voice of customer service

Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.

Published By Datamonitor
13 Mar 2007
Expert View
Expert View

Why do organizations not make more of industrial networks?

Many manufacturers use programmable logic controllers, or PLCs, to control and manage production equipment. These PLCs are traditionally not connected to the corporate IT network, or even the responsibility of the IT department. While it would make sense to open up industrial networks and make available data contained within production control systems, security issues must first be addressed.

Published By Datamonitor
19 Apr 2007
Expert View
Expert View

Identity theft goes upmarket

UK credit reference agency Experian recently revealed that the rise it has seen in identity fraud has coincided with an increase in organized cyber crime. The agency's data has also revealed that a surprisingly large number of consumers were unaware of identity fraud committed against them until they were informed by a financial services firm, which throws up the issue of data theft reporting.

Published By Datamonitor
19 Apr 2007
CommentWire
CommentWire

Service level agreements: do they really include 'service'?

The amount of time that organizations lose as a result of problems with email, remote network connection, and equipment failure never ceases to amaze. Yet, how many organizations have effective service level agreements that can be relied upon to restore operations to full effectiveness in the agreed amount of time?

Published By Datamonitor
26 Apr 2007
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Expert View

Product development worries trigger significant investment in PLM

Streamlining product lifecycle processes is now a major priority for manufacturers looking to improve their market share. Manufacturers are looking to enhance both internal and external collaboration, manage product data better and streamline workflows. In turn, these strategies are leading to additional investment in technology such as product lifecycle management.

Published By Datamonitor
27 Apr 2007
Expert View
Expert View

Paper-based records have no in-built provision for disaster recovery

Even in the electronic age, there are still organizations that, despite using electronic systems to manage their information, still print all documents and records, and maintain the paper version as the official record. Apart from the time wasted in delivering paper records from off-site storage facilities back to the organization, there are inherent risks in maintaining paper-based records.

Published By Datamonitor
11 May 2007
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Expert View

Center and agent optimization are top priorities for contact centers

Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.

Published By Datamonitor
17 May 2007
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Expert View

Organizations need to take a long-term approach to retention

Regulations in some industries dictate that data must be kept for long periods - potentially over 100 years, but many organizations do not consider long-term retention when archiving. However, if they do not take action now, when information has to be retrieved it may be unreadable, as the application that created it will certainly not exist, and the file format it was created in may be obsolete.

Published By Datamonitor
25 May 2007

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