2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

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2013: micro-managing finances through the mobile

Consumers attempting to stick to a budget have a number of tools available to them through their mobile phones to aid the management of their money. Regular micro-management of finances facilitates saving and keeps track of everyday spending. Third-party providers are currently leading the field but these tools are a clear next step for mainstream banking apps.

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ATM outsourcing: a viable option for struggling banks

In the current economic environment, banks should carefully analyze the current and future total cost of ownership of their technology assets, and evaluate the outsourcing alternative. With a widespread lack of capital for costly upfront investments, renting ATM hardware and associated services becomes an attractive, and in some cases the only feasible, option to struggling banks.

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Banking IT compliance: MiFID spend tops $100 million

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Banking reform: addressing the sustainability of banking business models

The financial crisis has highlighted the fragility of banking business models which are based on high levels of risk and low reserves. In the aftermath of the crisis, many banks are aiming to demonstrate that sustainability is making its way onto their agendas. However, there is currently little evidence that this is indeed the case.

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Banorte targets the underbanked in Mexico using its new mobile-based program

Mexican bank Banorte has announced plans to launch a mobile-based financial services program aimed at consumers currently without access to banking services in the country. The scheme will combine a deposit account with the bank alongside a MasterCard debit card, and can be opened online. Other features include the ability to send funds from one account to another using only a mobile phone.

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Consolidating identity management will help banks manage security operations

Security is a fundamental requirement for banks as they fight a battle on all fronts against fraud, identity theft and account breaches. Banks need to invest in consolidating identity management across the enterprise so that end-users can have a single sign-on across all product systems, channels and locations in order to facilitate and simplify identity management.

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Financial armageddon and the CDS market

The recent nationalization of Fannie Mae and Freddie Mac sent shockwaves through the credit default swap market. The subsequent collapse of Lehman Brothers and the nationalization of AIG have caused further turmoil within the industry. The sheer size of the market means that any credit risk failings have the potential to dwarf the sub-prime crisis, with dramatic consequences for all markets.

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Finantix takes mobile banking to the next level

"Banking Assistant" from Finantix is an advanced mobile banking application that makes it far easier for consumers to conduct financial activities, as well as recommending relevant financial products. By helping banks to enhance their customers' lifestyles, Banking Assistant will boost customer engagement and brand warmth, both of which have been a weak point for most banks.

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G-20: united we stand, divided we fall

The leaders of Europe's largest economies are united by a fundamental principle: the future health of all economies relies on greater international co-operation. Against a backdrop of conflicting interests and opposing opinions, however, it will be a major task for the European nations heading to the G-20 summit in April to present a united front.

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