Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.
Bank of Montreal has become the latest North American bank to axe its wireless offerings. It's part of an ongoing trend of consumer disappointment with wireless banking; at the same time, banks are reluctant to make large-scale investments in unproven technologies. This could spell problems for wireless banking solution providers.
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