Latest Intelligence on Communications in Canada

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Type Product title / description Pub Price
CommentWire
CommentWire

SMS messaging: coming to America

SMS has been a cash cow for European operators, as well as boosting mobile phone use and preparing people for advanced mobile messaging services. It has proved less popular in North America, partly because technological problems have prevented interconnection until now. The deal will boost SMS in Canada, and could well encourage US operators to follow suit.

Published By Datamonitor
07 Nov 2001
Expert View
Expert View

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.

Published By Datamonitor
06 Feb 2009

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