Genesys: avoiding the CRM vendors' wrath

At first sight, Contact Navigator looks like a shot at CRM vendors like Siebel. Since infrastructure firm Genesys is a close partner of Siebel and PeopleSoft, the new application could seem unwise. However, Genesys has taken great care to create an application that boosts its visibility among clients without encroaching on the vendors' space.

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Forecourts set to benefit from $724 billion contactless payment market

The potential value of the global contactless payments market is estimated at $724 billion. These payments are gaining momentum in the US and Asia-Pacific, and developments in Europe are imminent. Furthermore, the speed of the technology's development - from early trials in 2002 to full commercial launches in 2005 - shows the strength of the proposition to issuers, merchants and consumers alike.

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eSecurity: back doors won't beat terrorists

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eSecurity: AOL joins alliance intent on stamping all over Passport

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ePhysician: data collection brings rewards

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ePayments: value will surge to $3.9 billion in Europe and US

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ePayments: US mPayment IT spend to show 37% growth

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eBay: a trust it can't build alone

The fear of fraud is one of the most powerful inhibitors of online spending, and recent security scandals targeting eBay have once again made trust the issue. Much is being done to combat online fraud, but more could be done to advise customers on safe online shopping and put their fears into perspective. Datamonitor believes it's time for an independent Internet watchdog to take on such a role.

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Domino's/Motorola: reaching the hungry mobile masses

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Discover: tackling consumers' ePayment fears

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