Latest Intelligence on IT Services in Middle East and Africa

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Type Product title / description Pub Price
CommentWire
CommentWire

France Telecom: into Africa

Published By Datamonitor
02 Jan 2001
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Think big for cashless payments

The concept of cashless transactions appeals to consumers and suppliers alike. It reduces the overheads of handling cash, cuts down on the risk of theft, and the inconvenience of having to find the right amount of change for a vending or car park machine. However, there are a few things that every organization should know about cashless payments before committing to such a scheme.

Published By Datamonitor
05 Sep 2006
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2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

Published By Datamonitor
08 Mar 2007
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Speech self-service slowly leaving indelible impact on voice of customer service

Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.

Published By Datamonitor
13 Mar 2007
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Identity theft goes upmarket

UK credit reference agency Experian recently revealed that the rise it has seen in identity fraud has coincided with an increase in organized cyber crime. The agency's data has also revealed that a surprisingly large number of consumers were unaware of identity fraud committed against them until they were informed by a financial services firm, which throws up the issue of data theft reporting.

Published By Datamonitor
19 Apr 2007
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Center and agent optimization are top priorities for contact centers

Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.

Published By Datamonitor
17 May 2007
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Enterprise IT budgets increase but in-house IT teams remain an obstacle for vendors

IT budgets globally are set to grow and the outlook for the market is positive. However, vendors hoping to cash in will be faced with competition not only from other providers but from enterprises' in-house IT teams. Indeed, while most enterprises in the US, Australia and Europe will be increasing their IT budgets from last year, they are likely to spend more with their in-house IT departments.

Published By Datamonitor
05 Jul 2007
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Outbound sales & marketing changing in response to consumer backlash

Although outsourcers will continue to provide a solid mix of offerings related to horizontal functionality, the manner in which traditional services are delivered is shifting. The handling of outbound sales & marketing in particular is changing, in response to consumer backlash. In addition, outsourcing vendors have their fingers on the pulse, and have new services such as 'warm calling' cued.

Published By Datamonitor
06 Jul 2007
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Phishing gets between a rock and an easy place

For those without strong technology skills who want to set up in the identity theft marketplace, phishing represents a great opportunity. There is even a plug-and-play kit that enables non-technical users to launch phishing attacks. At the other end of the technology skills scale, it appears that this year's most successful phishing attacks are being launched by one particular group.

Published By Datamonitor
26 Jul 2007
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Asset management firms turn to technology to cope with ever-changing financial landscape

As the asset management industry experiences significant change, firms are turning to technology to reinvent and differentiate themselves. Outsourcing fund marketing functions is growing in popularity, while online issuance is developing as an effective distribution channel. Indeed, global asset management spend on front office technology is expected to top $3.4 billion by 2012.

Published By Datamonitor
29 Nov 2007

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