Latest Intelligence on General Business in Middle East and Africa

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Type Product title / description Pub Price
Expert View
Expert View

2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

Published By Datamonitor
08 Mar 2007
ResearchWire
ResearchWire

Analytical CRM: fastest growth to be in Asia Pacific

Published By Datamonitor
14 May 2003
CommentWire
CommentWire

Nitel: into foreign hands

The Nigerian government has handed over control of its notoriously inefficient and corrupt state-run telecom operator to a Dutch telecoms consultancy, with a view to a later IPO. The consultancy, Pentascope International, may have to ensure heavy investment in the network to meet its contractual obligations.

Published By Datamonitor
20 Mar 2003
CommentWire
CommentWire

Vaccines: Iraqi children to receive polio vaccine

With war possibly just weeks away, UNICEF is pressing ahead with plans to expand its vaccination program in Iraq, demonstrating its commitment to comprehensive vaccination in the drive to eliminate childhood disease. The success of such campaigns ultimately limits the long-term market for vaccines, but key producers are able to offset losses against revenues generated by newer products.

Published By Datamonitor
19 Feb 2003
CommentWire
CommentWire

Nestle/Danone: a formula for bad news

Selling formula baby milk to mothers in developing nations to replace breast milk has long been a touchy issue. As consumers become ever more suspicious of the motives of big business, some companies have allegedly still not mended their ways, courting bad press every time they reappear in the headlines.

Published By Datamonitor
21 Jan 2003
CommentWire
CommentWire

Mecca Cola: singing a different tune

Mecca Cola is in direct competition with Coca-cola, deliberately appealing to anti-US sentiments. This growing tendency for manufacturers to market themselves on a political positioning to take advantage of consumer concerns creates a loyal customer base that will not be easily swayed.

Published By Datamonitor
09 Jan 2003
CommentWire
CommentWire

African HIV: more research needed, says Mandela

According to Nelson Mandela, further research is required into the effects of antiretroviral drugs among African populations before they can be prescribed as a frontline HIV treatment. This is a good idea, but it is unlikely that the African market is large enough for drug makers to justify additional trials from a revenue standpoint. Instead, international financial support will be needed.

Published By Datamonitor
04 Dec 2002
CommentWire
CommentWire

Exel: acquire local, build global

Exel's latest purchase will boost its global air and sea freight activities, as well as strengthen its local operations in South Africa. While some global players are following an acquisition path designed to diversify their operations across the supply chain, Exel's strategy involves building its core logistics and freight capabilities on a global scale.

Published By Datamonitor
08 Nov 2002
CommentWire
CommentWire

HIV patents: no solution - yet

While the WTO has not yet made a breakthrough on the issue of patent-free HIV drugs for developing economies, something must be done to alleviate the human and economic cost of the HIV epidemic. Western pharma companies will inevitably lose out - the only question is how well their profit maintenance strategies can cushion the blow.

Published By Datamonitor
22 Oct 2002
CommentWire
CommentWire

Man Group: seeking diversification in derivatives

Man Group's purchase of leading derivatives broker GNI from Old Mutual will create the world's largest independent futures broker. Man Group has profited well from the growth in hedge funds to become a giant in this sector, but as demand for such alternative investment is weakening, diversifying away from its core business looks like a strong plan.

Published By Datamonitor
22 Oct 2002

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