2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

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African HIV: more research needed, says Mandela

According to Nelson Mandela, further research is required into the effects of antiretroviral drugs among African populations before they can be prescribed as a frontline HIV treatment. This is a good idea, but it is unlikely that the African market is large enough for drug makers to justify additional trials from a revenue standpoint. Instead, international financial support will be needed.

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Analytical CRM: fastest growth to be in Asia Pacific

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BG: unlocking Italy with Tony's help

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BHP Billiton: mad dogs and aluminum

It's been a good week for BHP, which also managed to resolve a long-running pollution dispute and gain approval for another oil joint venture. Last year's merger has left the Anglo-Australian company in a strong position to invest in new markets and distance itself from old mistakes. If it carries on as it has, BHP is set for a strong future.

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Biopure: sterile oxygen therapeutic set for success

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Boehringer Ingelheim: free antivirals for developing countries

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Boutique wealth managers: a once in a lifetime opportunity

As the world's largest private banks reel from customer desertion, brand damage, staff defections and now integration problems from the mega-deals, boutique wealth managers have a unique opportunity to push their businesses forward. For those wishing to take full advantage, nothing less than a board-driven, end-to-end action plan is needed.

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BP: a first in Algeria

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Cadbury: a British icon is nearly in Kraft's hands

Cadbury's announcement that it has agreed to be taken over by Kraft has been met with public outcry in the UK, as consumers mourn the loss of another British institution to a foreign company. Nevertheless, Kraft must be congratulated for its determination to purchase this lucrative business, with many analysts agreeing that it has got itself a bargain.

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