Latest Intelligence on General Business in Middle East and Africa

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Type Product title / description Pub Price
ResearchWire
ResearchWire

Call centers: numbers will continue growing in Europe, the Middle East and Africa

Published By Datamonitor
01 Jun 2001
Expert View
Expert View

Center and agent optimization are top priorities for contact centers

Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.

Published By Datamonitor
17 May 2007
Expert View
Expert View

Changes to air cargo security will have repercussions on the industry and the wider economy

The discovery of two bomb devices en route to the US has resulted in proposals to tighten air cargo security. Yet, without standard security measures which are internationally applicable, this will be difficult to enforce. Meanwhile, more stringent restrictions may adversely impact wider economies as a whole, with many sectors depending on timely cargo deliveries.

Published By Datamonitor
04 Nov 2010
CommentWire
CommentWire

Cipla: lobbying for more generics in South Africa

Generics maker Cipla is trying to cut a deal to supply South African mining firm Anglo American with HIV drugs. Employer provision of HIV medicine is gaining popularity in South Africa, and last year's court case created the opportunity for the government to license generic versions of patented drugs. However, it has so far been reluctant to use this power.

Published By Datamonitor
20 Aug 2002
Expert View
Expert View

Davos: Doha agreement provides hope for transport and logistics industries

Trade ministers have agreed that the Doha round of trade negotiations is the best step global leaders can take to avoid a protectionist backlash to the current economic crisis. Although the market is expected to contract in 2009 and 2010 regardless of any political intervention, resolving the Doha round will at least help towards reducing the impact of the downturn.

Published By Datamonitor
11 Feb 2009
Expert View
Expert View

Deal activity in transportation and logistics revives as the global economy recovers

Firms in the transportation and logistics industry indulged in calibrated deal-making during Q3 2009, with strengthening balance sheets remaining a key objective. While the sector has been recovering slowly, it is expected that an improving global economy will soon lead to renewed confidence among its investors, which in turn will cause an upswing in majority acquisitions.

Published By Datamonitor
30 Oct 2009
CommentWire
CommentWire

DSM/Sabic: building focus and scale

DSM wants to focus on specialty chemicals, using the proceeds of the sale to fund acquisitions in that sector - so the higher than expected price will serve it well. Meanwhile, petrochemicals giant Sabic seems to be planning a major assault on Europe. It is likely to continue its M&A activity, perhaps with a bid for Eni's petrochemicals operations.

Published By Datamonitor
04 Apr 2002
Expert View
Expert View

Enterprise IT budgets increase but in-house IT teams remain an obstacle for vendors

IT budgets globally are set to grow and the outlook for the market is positive. However, vendors hoping to cash in will be faced with competition not only from other providers but from enterprises' in-house IT teams. Indeed, while most enterprises in the US, Australia and Europe will be increasing their IT budgets from last year, they are likely to spend more with their in-house IT departments.

Published By Datamonitor
05 Jul 2007
Expert View
Expert View

Enterprise security is fraying at the edges

An increasing amount of valuable business information is being stored at the 'edge' of the corporate network on laptops, PDAs, home computers, and USB memory sticks. As this data is typically collected and generated by customer- and partner-facing employees, it tends to be high in commercial value; yet one would hardly think so judging by the way organizations often fail to protect and secure it.

Published By Datamonitor
07 Jun 2007
CommentWire
CommentWire

Exel: acquire local, build global

Exel's latest purchase will boost its global air and sea freight activities, as well as strengthen its local operations in South Africa. While some global players are following an acquisition path designed to diversify their operations across the supply chain, Exel's strategy involves building its core logistics and freight capabilities on a global scale.

Published By Datamonitor
08 Nov 2002

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