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CommentWire
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Capgemini [CAPP.PA] has signed the biggest IT services contract of 2004 so far: a 10-year $3.5 billion outsourcing deal with TXU [TXU] to provide a range of BPO and IT support services. The deal is similar to an agreement Capgemini has with Hydro One, but it looks like the French IT services provider has learnt from its previous experience.
Published By Datamonitor
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19 May 2004 |
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CommentWire
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Traditional providers such as State Street, HSBC and Citigroup are demonstrating a keen interest in taking over entire back-office operations of asset managers. While BPO threatens to erode the addressable market for back-office application vendors, it is simultaneously creating a new one in the form of service providers who are in need of scalable migration platforms to take on clients.
Published By Datamonitor
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09 Sep 2004 |
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CommentWire
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While outsourcing of contact center and application services are relatively established, there is an increasing trend towards core financial services operations being outsourced to alternative locations. The offshoring of core competencies among financial services institutions will continue to rise as major financial companies increasingly take a global view of their resources.
Published By Datamonitor
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10 May 2005 |
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Expert View
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All is about to change in the relatively mature and fragmented area of horizontal business process outsourcing (BPO) in financial services. The move from individual task outsourcing to more complete/multi-function outsourcing is being driven by increasing vendor credibility, operational risk regulation and improved acceptance of global sourcing models.
Published By Datamonitor
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12 Aug 2005 |
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CommentWire
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It was announced recently that negotiations are at an advanced stage for Tata Consultancy Services (TCS), to take over the operation of life and pensions administration for the closed book portfolio of UK-based insurer Pearl Group. The deal involves the transfer of existing Pearl non-IT staff to TCS and marks a significant watershed in the UK's outsourcing market.
Published By Datamonitor
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26 Oct 2005 |
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Expert View
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Every year appears to be reported as the year RFID will become 'the next big thing,' with most reports focusing on RFID in the supply chain. Rene Schrama, director of retail solutions at Symbol Technologies, has shed some light on what the current 'hot topics' in RFID are outside the supply chain, revealing some differences between the European and US markets in the process.
Published By Datamonitor
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16 Mar 2006 |
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Expert View
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The concept of cashless transactions appeals to consumers and suppliers alike. It reduces the overheads of handling cash, cuts down on the risk of theft, and the inconvenience of having to find the right amount of change for a vending or car park machine. However, there are a few things that every organization should know about cashless payments before committing to such a scheme.
Published By Datamonitor
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05 Sep 2006 |
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CommentWire
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United Utilities has put its business process outsourcing unit Vertex up for sale, following months of speculation about such a move. The imminent sale comes after Vertex failed to overcome competition from Indian outsourcers. It also provides a casebook example of a utility company dabbling with non-core businesses and then selling them off at the highest price when the market is buoyant.
Published By Datamonitor
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13 Dec 2006 |
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Expert View
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Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.
Published By Datamonitor
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08 Mar 2007 |
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Expert View
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Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.
Published By Datamonitor
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13 Mar 2007 |
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