Latest Intelligence on Business Processes

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Type Product title / description Pub Price
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VocaLink seeks opportunities for international expansion

In order to diversify its revenues and reduce its dependence on its home market, UK payment transaction provider VocaLink is looking to expand internationally. As a major player in the UK's Faster Payments Service initiative, it is logical that VocaLink should seek to leverage its know-how as and when other EU countries move in this direction.

Published By Datamonitor
19 Nov 2009
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edge IPK and Earnix: seeking to help US carriers improve the customer relationship

Having established themselves in the European market, edge IPK and Earnix are expanding into the US property and casualty market. Both vendors have compelling offerings that should succeed in the US market, however, new regulations in the US insurance market and cost restrictions brought on by the current economic climate will not make it easy for either company.

Published By Datamonitor
10 Jul 2009
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Lucky number seven proves unlucky for biotech

After much debate, Obama's administration has agreed to grant seven years of market exclusivity to branded biologics, five years less than what the biotech industry has previously pushed for. However, with only seven years' exclusivity to recoup the money spent on drug development, biotech companies are more likely to leverage IT tools to manage the product lifecycle.

Published By Datamonitor
06 Jul 2009
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Challenging market leads US life insurers to trim IT budgets

In the second half of 2008, US life insurers began reporting large losses, causing non-essential IT projects to be cancelled as budgets were cut. During this downturn in spending, vendors need to align their offerings and message with the needs of their clients, which are increasingly focusing on reducing costs, and improving risk management and compliance abilities.

Published By Datamonitor
08 Jun 2009
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Mexican outsourcing delivery could be impacted by swine flu

Concerns over swine flu outbreaks in Mexico have led to many governments issuing warnings against non-essential travel to the country. Considering the existing worries over ongoing border violence, as well as potential agent absence, this virus could have a negative impact on the Mexican contact center outsourcing sector.

Published By Datamonitor
01 May 2009
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Making strides: Obama and technology

When Barack Obama was elected president last November, his campaign's use of technology was innovative, historic and undoubtedly successful. During his first 100 days in office, Obama has made moves toward improving government IT and there are indications that the campaign's methods have permeated the way the White House leverages technology, both operationally and from a policy perspective.

Published By Datamonitor
06 Apr 2009
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Funes election win may not be bad omen for El Salvador outsourcing

The recent election of Mauricio Funes as the president of El Salvador has many in the global outsourcing community questioning the viability of the country as an optimal location for business process outsourcing delivery. However, Datamonitor is cautiously optimistic that the new president-elect will not jeopardize the positioning of El Salvador as a third-party function delivery site.

Published By Datamonitor
17 Mar 2009
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Does SaaS fit into the complex world of pharmaceuticals?

Software-as-a-service is one of the latest trends in the IT industry, but the new delivery model still has a way to go before it becomes pervasive in the life sciences. The need for customized and niche solutions in the sector makes it difficult for the model to be fully leveraged, and vendors should concentrate on targeting customer relationship management-type processes, rather than R&D.

Published By Datamonitor
26 Jan 2009
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Outsourcing companies may suffer from exposure to US automotive industry

The financial health of the US automotive industry threatens to hold significant consequences for the outsourcing industry. The failure of the Big Three - General Motors, Ford and Chrysler - to secure a $14 billion government bailout could cripple future revenue streams for outsourcing companies, with major firms suffering exposure.

Published By Datamonitor
19 Dec 2008
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Understanding uncertain times for IT vendors and the US insurance industry

The insurance industry is facing difficult times but the sector is not undergoing a systemic crisis, due to regulations and sound portfolio management by the majority of players. IT budgets should be more stable than those in the banking sector, with neither robust spending or dramatic budget cuts likely to materialize, and spending priorities shifting toward risk management and compliance.

Published By Datamonitor
14 Oct 2008

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