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Expert View
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Having established themselves in the European market, edge IPK and Earnix are expanding into the US property and casualty market. Both vendors have compelling offerings that should succeed in the US market, however, new regulations in the US insurance market and cost restrictions brought on by the current economic climate will not make it easy for either company.
Published By Datamonitor
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10 Jul 2009 |
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Expert View
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Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.
Published By Datamonitor
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17 May 2007 |
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Expert View
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Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.
Published By Datamonitor
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13 Mar 2007 |
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Expert View
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Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.
Published By Datamonitor
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08 Mar 2007 |
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Expert View
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The concept of cashless transactions appeals to consumers and suppliers alike. It reduces the overheads of handling cash, cuts down on the risk of theft, and the inconvenience of having to find the right amount of change for a vending or car park machine. However, there are a few things that every organization should know about cashless payments before committing to such a scheme.
Published By Datamonitor
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05 Sep 2006 |
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