Latest Intelligence on IT Services

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Type Product title / description Pub Price
Expert View
Expert View

European financial services industry embraces BPO

All is about to change in the relatively mature and fragmented area of horizontal business process outsourcing (BPO) in financial services. The move from individual task outsourcing to more complete/multi-function outsourcing is being driven by increasing vendor credibility, operational risk regulation and improved acceptance of global sourcing models.

Published By Datamonitor
12 Aug 2005
CommentWire
CommentWire

Financial services IT: insurers must bite the SOA bullet

The insurance sector is set to become a forerunner in the adoption of service-oriented architecture (SOA). Insurers increasingly recognize that their neglect of back-office transformation and focus on 'quick-fix' projects in the front-office is cost-ineffective in the long-term, and fails to address their long-term challenges in distribution.

Published By Datamonitor
08 Jul 2005
ResearchWire
ResearchWire

RFID technology: North America to lead market in 2010

Published By Datamonitor
30 Jun 2005
CommentWire
CommentWire

Financial services operations: core offshore

While outsourcing of contact center and application services are relatively established, there is an increasing trend towards core financial services operations being outsourced to alternative locations. The offshoring of core competencies among financial services institutions will continue to rise as major financial companies increasingly take a global view of their resources.

Published By Datamonitor
10 May 2005
CommentWire
CommentWire

Centrica: talk is cheap

Centrica [CNA.L] is offering its energy customers a telecoms package that boasts free evening and weekend calls. The company is responding to a difficult operating environment by leveraging the potential of bundled services, but it will not derive the full benefits until its back office is seamlessly integrated.

Published By Datamonitor
18 Mar 2005
ResearchWire
ResearchWire

Call centers: phone calls fall

Published By Datamonitor
17 Mar 2005
CommentWire
CommentWire

Royal Mail: call waiting

Royal Mail, the state-owned operator of the UK's postal service, has launched a residential phone service, as hinted by the company last year. The new service forms part of a series of initiatives by Royal Mail to create alternative revenue streams to improve the group's profitability ahead of the impending deregulation of the UK postal market.

Published By Datamonitor
11 Jan 2005
CommentWire
CommentWire

EDF Energy: outsourcing is not the only way to save

UK utility EDF Energy has outsourced its customer management systems to a number of contractors for the next three years, at a cost of GBP9 million. Some savings will come from the outsourcer, though Datamonitor analysis suggests more could be made through process efficiencies such as boosting the number of direct debit customers it serves.

Published By Datamonitor
06 Jan 2005
ResearchWire
ResearchWire

IT in life insurance: North Americans look for rapid new product development

Published By Datamonitor
28 Oct 2004
Expert View
Expert View

Do scaled back outsourcing moves point to the end of the mega-deal?

JP Morgan's decision to terminate its planned $5 billion outsourcing contract with IBM Global Services has been viewed as symptomatic of a broader industry move away from mega-outsourcing contracts. This is reinforced by UBS's announcement this week that it would use Perot Systems in a reduced capacity when their outsourcing pact ends at the beginning of 2007.

Published By Datamonitor
27 Sep 2004

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