Latest Intelligence on Communications

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Type Product title / description Pub Price
Expert View
Expert View

M-payment cooperation in the Netherlands is important but retailers will need to be convinced

Some of the world's largest banks and mobile network operators are working together for a national roll-out of m-commerce in the Netherlands, anticipated to commence in 2012. While cooperation at this level is important to the future widespread adoption of the technology, retailers as well as consumers will need to be convinced of the benefits.

Published By Datamonitor
20 Sep 2010
Expert View
Expert View

Joint In2Pay solution is attractive but consumer reaction remains unclear

ViVOtech and DeviceFidelity have partnered to bring a full range of applications for mobile commerce to smartphones. For the payments industry, this could be a big step forward in building momentum behind all kinds of contactless applications. However, only the success of the recently announced trials and customer experience will determine the feasibility of further developments in this area.

Published By Datamonitor
13 Sep 2010
CommentWire
CommentWire

BT: taking steps to sustainability but consumers remain unaware

In its 2010 sustainability report, BT reports impressive achievements in terms of the reduction of both carbon intensity and waste. However, Datamonitor research shows that awareness of these efforts among consumers is limited. BT must raise the profile of its sustainability programs if it is to influence consumer purchasing decisions based on green credentials.

Published By Datamonitor
10 Aug 2010
Expert View
Expert View

MicroSD-led NFC products may do more harm than good

DeviceFidelity's launch of an NFC-enabling cover for the iPhone follows hot on the heels of other developments to convert mobile handsets into contactless form factors. Given the sensitivity surrounding the NFC business model, this will provide added impetus for acquirers to build contactless acceptance but risks alienating mobile operators from future discussions around mobile payments.

Published By Datamonitor
28 May 2010
Expert View
Expert View

Vodafone's smart metering deal with British Gas could convince machine-to-machine skeptics

Vodafone has signed a contract with British Gas to roll out smart meters to over one million UK households over the next two years, illustrating the gathering momentum behind machine-to-machine communications and, specifically, smart metering. Although the deal positions Vodafone as a key player in the market, the mobile operator's role in the project will mostly be about connectivity.

Published By Datamonitor
21 Apr 2010
Expert View
Expert View

Visa and DeviceFidelity partner to bring mobile payments one step closer

Visa and DeviceFidelity have announced plans to launch an NFC-capable microSD memory card for use in mobile phones, effectively turning them into contactless payment devices. Although Visa's involvement makes this new device a much stronger proposition than previous offerings, perennial issues such as competing technologies, revenue models and consumer acceptance must still be tackled.

Published By Datamonitor
22 Feb 2010
Expert View
Expert View

Will border violence hurt offshore outsourcing into Mexico?

Drug-related violence in communities on the US/Mexican border has received significant media attention in recent weeks, and could potentially cause concern among outsourcers and their clients with contact center deployments in Mexico. However, Datamonitor believes that serious investors need to look at the long-term value that can be derived from this established national market.

Published By Datamonitor
04 Mar 2009
Expert View
Expert View

Genesys: cements course with acquisitions of SDE and Conseros

Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.

Published By Datamonitor
06 Feb 2009
CommentWire
CommentWire

TomTom: tracking fuel prices

TomTom has released a new sat nav system that tracks petrol and diesel prices in 12,000 fuel stations across the UK and allows users to compare fuel prices in their current location. The new technology is likely to increase competition between neighboring fuel retailers, but will also offer up a number of marketing opportunities that fuel retailers should not ignore.

Published By Datamonitor
03 Dec 2008
CommentWire
CommentWire

Petrol: going mobile

Fuel retailer Petrol is introducing a prepaid mobile phone in Bulgaria. This decision could well be a positive move for the company, providing it with a way to increase loyalty at its service stations and grow its brand name.

Published By Datamonitor
07 Nov 2008

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