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John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.
Sales of large sizes of women's clothes on the high street dropped 2.8% to 61.6% of total women's clothing sales in the 12 weeks to November 2005 compared to last year, while online and mail-order sales rose 1.2%. As the figures suggest, the high street may be failing to provide everything this demographic seeks.
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