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John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.
Home improvement retailer Kingfisher has experienced a largely positive 2010 so far, with retail profit boosted by an increased focus on cost efficiency and cash generation. However, with its key markets - particularly the UK and Ireland - showing no imminent signs of significant upturn, 2010 is shaping up to be a difficult year for the group.
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