Latest Intelligence on Current Accounts in Europe

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Type Product title / description Pub Price
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Barclays scraps passwords for biometrics

Barclays has introduced biometric identification for telephone banking to make identity verification quicker and more secure. However, expansion into more popular channels will make a real difference to the customer experience.

Published By Datamonitor
25 Jun 2014
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HSBC signals change on packaged accounts

HSBC has become the latest in a succession of UK banks to revisit its packaged bank account proposition, as complaints about these accounts continue to multiply at a faster rate than for any other financial product.

Published By Datamonitor
19 Jun 2014
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Tesco current account solid but underwhelming

Tesco Bank's eagerly awaited entry into the UK current account market has been an anticlimax. While its current account offering is certainly competitive, it fails to do anything new and is no game changer.

Published By Datamonitor
11 Jun 2014
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UK current account market heats up

Current accounts are becoming less of a commodity, with several UK providers now offering products with generous terms and rewards. This, combined with aggressive marketing and easier switching, has helped to refresh what used to be a staid market.

Published By Datamonitor
24 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
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M&S ups the ante and drops the fees

M&S Bank's new fee-free account signals its intention to become a mass market provider. The account, which offers generous terms, joins its existing range of paid-for accounts.

Published By Datamonitor
10 Mar 2014
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Banks must act to stop packaged account flight

Packaged account customers are more interested in the product than the provider, and are therefore less loyal. To retain these customers, banks must recognize that it is not simply convenience but the competitiveness of the product that drives provider choice.

Published By Datamonitor
10 Feb 2014
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Metro Bank: not just for holidays

Metro Bank has indicated a change in strategy from maximizing the number of current account customers to increasing the value of its customer base by encouraging greater usage of its accounts.

Published By Datamonitor
23 Jan 2014

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