Latest Intelligence on Retail Banking and Lending

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Type Product title / description Pub Price
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Expert View

Technological solutions reel in the mass affluent

Barclays has introduced two new digital innovations that squarely target the mass affluent segment of the market. Both innovations will improve retention rates and significantly enhance Barclays' mass affluent acquisition strategy.

Published By Datamonitor
11 Dec 2014
Expert View
Expert View

midata has the power to transform account switching

The UK government's new midata initiative will help customers understand whether their provider is best suited to their financial behavior. This will build upon seven-day switching to boost mobility in what remains an inertia-prone market.

Published By Datamonitor
10 Dec 2014
Expert View
Expert View

Financial incentives costly without customer satisfaction

One year on from the introduction of the seven-day switching guarantee in the UK, competition among the challenger banks is fierce with the smaller players facing high rates of attrition.

Published By Datamonitor
03 Dec 2014
Expert View
Expert View

Filipino banks need to partner with moms & pops

Strong demand for payment services in the Philippines has resulted in the emergence of competing payment platforms. Banks need to start addressing the competition, or risk losing out on the payment front.

Published By Datamonitor
03 Dec 2014
Expert View
Expert View

Monetization of digital wallets depends on Big Data

Apple Pay's latest venture into the digital wallet world will allow major US banks to retain access to valuable consumer transaction data, while remaining relevant to consumers in the digital payments space.

Published By Datamonitor
26 Nov 2014
Expert View
Expert View

Barclays and FCA lock horns over mortgages

Tensions have arisen between the UK Financial Conduct Authority (FCA) and a major UK lender over the application of mortgage affordability assessments. How this dispute ends will have a big impact on future relations between the FCA and UK banks.

Published By Datamonitor
24 Nov 2014
Expert View
Expert View

Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
Expert View
Expert View

No need for CMA current account investigation

The Competition and Markets Authority (CMA) has launched a new investigation into the UK personal current account (PCA) market. Quite what this review is expected to achieve that earlier enquiries have not is unclear.

Published By Datamonitor
12 Nov 2014
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Expert View

FCA opens door to industry disruption

Until now, banks have been able to rely on regulation to help neutralize the threat from new entrants. However, a new initiative by the UK's Financial Conduct Authority (FCA), Project Innovate, aims to turn the regulator into an ally of innovation.

Published By Datamonitor
05 Nov 2014
Expert View
Expert View

"Simplechannel," not omnichannel, is the holy grail

There is much discussion focused on omnichannel servicing and the benefits it brings to customer choice and convenience. However, banks can serve customers better by creating a single customer journey that is clearly signposted and simple to fulfil.

Published By Datamonitor
04 Nov 2014

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