Latest Intelligence on Retail Banking and Lending

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Type Product title / description Pub Price
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Wonga aiming for lower profits?

After much criticism, Wonga has finally shown willingness to amend its business practices in a bid to step away from its position as the industry's punching bag. And the changes are coming from Wonga rather than being enforced by regulators.

Published By Datamonitor
21 Jul 2014
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Barclays mimics Apple with roaming cashiers

The rapid take-up of digital services by the smartphone generation has led banks to consider how to adapt to the changing role of the branch. Barclays UK is removing its branch counters, leaving cashiers to roam around clutching tablets.

Published By Datamonitor
16 Jul 2014
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Westpac branches have high-value potential

As its competitors have continued to slash branch numbers, Westpac maintains its extensive bank network. Yet a shift in product focus might provide Westpac with the return on investment that other banks are shunning.

Published By Datamonitor
16 Jul 2014
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ASEAN banking scene takes shape

Malaysian banking groups CIMB, RHB Capital, and the Malaysian Banking Society are confirmed to be in three-way merger talks. The combined bank would be the largest player in Malaysia, eclipsing Maybank, the current market leader.

Published By Datamonitor
14 Jul 2014
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Low-income customers can be profitable

Although not the typical focus for banks, low-income customers may be the key to increasing overall customer satisfaction levels.

Published By Datamonitor
10 Jul 2014
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Keys to cross-sales success

Tighter rules on sales processes, coupled with a growing tendency among consumers to shop around, have created a challenging environment for cross-sales. However, tactics can be employed to soften the blow of this profitability squeeze.

Published By Datamonitor
09 Jul 2014
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RBS opts for a digital future

The Royal Bank of Scotland (RBS) is to meet customer demand for online and mobile interaction by putting digital distribution at the heart of its personal and business banking proposition.

Published By Datamonitor
03 Jul 2014
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Banks using NISAs to boost profits

Banks have used the arrival of New ISAs (NISAs) to lower their interest rates on savings products and edge rates upwards on lending products to boost their margins.

Published By Datamonitor
02 Jul 2014
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Growing threat from alternative lenders to business

Business lending from non-traditional providers has grown in recent years, and a new government policy could give it the fuel to really take off.

Published By Datamonitor
01 Jul 2014
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Clarity is key for Barclays overdrafts

Barclays' decision to make its UK overdraft charges more straightforward will promote a greater sense of openness and trust in the bank, despite arguably leading to higher charges in many cases.

Published By Datamonitor
25 Jun 2014

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