Latest Intelligence on Retail Banking and Lending

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Type Product title / description Pub Price
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RBS turns the corner

RBS's surprise doubling in profits in the first half of 2014 is the first real sign that the UK bank has come through the worst of the crisis. It also gives RBS a strong platform from which to relaunch its consumer proposition.

Published By Datamonitor
30 Jul 2014
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Coles to strike gold in personal loans

Australian supermarket Coles is planning to include personal loans within its financial range as of 2015, alongside its insurance and credit card offerings. With its strong brand and huge customer base, Coles should be a formidable competitor.

Published By Datamonitor
28 Jul 2014
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Mortgages are not all about price

The recent move among Australia's big banks to drop interest rates highlights the increased competition in the mortgage market. However, price isn't everything, and providers should not lose sight of factors such as brand image and customer service.

Published By Datamonitor
28 Jul 2014
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Digital vital to capturing youth market

A digital strategy is essential to making inroads into the youth market. Banks need to focus on using new communication channels and social media to engage with teenagers.

Published By Datamonitor
23 Jul 2014
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Metro Bank shifts customer expectations

Metro Bank is demonstrating how it uses customer demand to drive innovation. Its newly launched mobile app enables its customers to relax in the event of a lost or stolen card. The move will also lead to an overall shift in consumer demand.

Published By Datamonitor
23 Jul 2014
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Wonga aiming for lower profits?

After much criticism, Wonga has finally shown willingness to amend its business practices in a bid to step away from its position as the industry's punching bag. And the changes are coming from Wonga rather than being enforced by regulators.

Published By Datamonitor
21 Jul 2014
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Westpac branches have high-value potential

As its competitors have continued to slash branch numbers, Westpac maintains its extensive bank network. Yet a shift in product focus might provide Westpac with the return on investment that other banks are shunning.

Published By Datamonitor
16 Jul 2014
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Barclays mimics Apple with roaming cashiers

The rapid take-up of digital services by the smartphone generation has led banks to consider how to adapt to the changing role of the branch. Barclays UK is removing its branch counters, leaving cashiers to roam around clutching tablets.

Published By Datamonitor
16 Jul 2014
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ASEAN banking scene takes shape

Malaysian banking groups CIMB, RHB Capital, and the Malaysian Banking Society are confirmed to be in three-way merger talks. The combined bank would be the largest player in Malaysia, eclipsing Maybank, the current market leader.

Published By Datamonitor
14 Jul 2014
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Low-income customers can be profitable

Although not the typical focus for banks, low-income customers may be the key to increasing overall customer satisfaction levels.

Published By Datamonitor
10 Jul 2014

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