Latest Intelligence on Retail Banking and Lending

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Type Product title / description Pub Price
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Payday lending to halve as regulations bite

The meteoric rise of payday lending is set to see a crushing collapse, as regulation will cause new lending in the sector to halve in size by the end of 2014.

Published By Datamonitor
20 Aug 2014
Expert View
Expert View

IndusInd Bank brings branches in-home

IndusInd Bank's new video branch service increases the range of communication options available to its customers, and signals a future far less dependent on physical networks.

Published By Datamonitor
18 Aug 2014
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Expert View

Banks must simplify overdraft charges

The UK overdraft market has seen declining lending volumes for a number of years due to falling customer use and a tougher regulatory stance. Banks must simplify overdraft charges to reverse this trend.

Published By Datamonitor
08 Aug 2014
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Expert View

Westpac engages mobile users with augmented reality

From September 2014, Westpac's mobile app users will be able to view account information just by holding their bank card in front of their smartphone's camera. This technology could make financial management much more engaging for consumers.

Published By Datamonitor
06 Aug 2014
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Santander's monthly fees a winner

There may be a future for fee-charging current accounts after all. Santander's recent customer acquisition success proves that consumers are willing to pay for their current account if they feel they are getting good value.

Published By Datamonitor
01 Aug 2014
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Expert View

RBS turns the corner

RBS's surprise doubling in profits in the first half of 2014 is the first real sign that the UK bank has come through the worst of the crisis. It also gives RBS a strong platform from which to relaunch its consumer proposition.

Published By Datamonitor
30 Jul 2014
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Expert View

Mortgages are not all about price

The recent move among Australia's big banks to drop interest rates highlights the increased competition in the mortgage market. However, price isn't everything, and providers should not lose sight of factors such as brand image and customer service.

Published By Datamonitor
28 Jul 2014
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Expert View

Coles to strike gold in personal loans

Australian supermarket Coles is planning to include personal loans within its financial range as of 2015, alongside its insurance and credit card offerings. With its strong brand and huge customer base, Coles should be a formidable competitor.

Published By Datamonitor
28 Jul 2014
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Metro Bank shifts customer expectations

Metro Bank is demonstrating how it uses customer demand to drive innovation. Its newly launched mobile app enables its customers to relax in the event of a lost or stolen card. The move will also lead to an overall shift in consumer demand.

Published By Datamonitor
23 Jul 2014
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Expert View

Digital vital to capturing youth market

A digital strategy is essential to making inroads into the youth market. Banks need to focus on using new communication channels and social media to engage with teenagers.

Published By Datamonitor
23 Jul 2014

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