Latest Intelligence on Financial Services

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Type Product title / description Pub Price
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
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MasterCard and Telefonica "Zuum" into Brazil's unbanked

Zuum, the mobile payment service launched in Brazil by MasterCard and Telefonica, will tap into a big market opportunity but it will not be an easy road to mass adoption.

Published By Datamonitor
29 May 2013
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MicroSD-led NFC products may do more harm than good

DeviceFidelity's launch of an NFC-enabling cover for the iPhone follows hot on the heels of other developments to convert mobile handsets into contactless form factors. Given the sensitivity surrounding the NFC business model, this will provide added impetus for acquirers to build contactless acceptance but risks alienating mobile operators from future discussions around mobile payments.

Published By Datamonitor
28 May 2010
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Minimum deposits offer an alternative way forward

Nationwide has launched a free current account that pays 2% interest as long as customers deposit GBP1,000 every month. Minimum deposit requirements are an underutilized method of engaging customers with added value accounts.

Published By Datamonitor
29 Nov 2012
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
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Mobile banking apps: the next frontier in the deposits war

Banks all around the world are being forced to increase deposits in order to comply with the forthcoming Basel III rules on funding. Most have already begun to do so and this is increasing APR-based competition, which has squeezed bank margins even in countries like Australia that weathered the global financial crisis and its aftermath relatively well.

Published By Datamonitor
10 Dec 2012
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Mobile banking facilities are essential to current account choice in the UK

A fifth of current account holders in the UK state that mobile banking facilities are an essential feature of a current account, according to a Datamonitor consumer survey. The use of the mobile channel for conducting banking activities remains low, but there are clear signs for the future popularity of this channel.

Published By Datamonitor
18 Aug 2011
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Mobile banking overtaking online

Improvements in mobile banking functionality mean it is overtaking online banking and will be the main point of customer contact in the future. US Bank's Photo Bill Pay is an example of mobile banking convenience that desktops cannot match.

Published By Datamonitor
19 Mar 2013
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Mobile banking provision another cost for banks to absorb in the short term

Mobile banking is not, at least for the moment, a replacement for other channels. Consumers who bank via mobile are the most frequent users of branches and call centers, and clearly value having a choice of how to reach their bank. Providers need to take this into account when planning their channel strategies.

Published By Datamonitor
31 Oct 2012
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Mobile banking security concerns unsubstantiated

Customer education should be a priority for banks in Australia that are looking to grow low cost channels.

Published By Datamonitor
01 Aug 2013

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