Latest Intelligence on Financial Services

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CommentWire
CommentWire

Commbank: looking to educate tomorrow's customers, today

The Commonwealth Bank of Australia has launched Coinland, a virtual online game designed to educate primary school children in money management and the consequences of spending. With new Datamonitor findings highlighting a lack of understanding and engagement between banks and consumers, this new initiative sees Commbank well poised to capitalize on this gap in the market.

Published By Datamonitor
21 Apr 2010
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Expert View

Commonwealth Bank should not fear Google

Rather than worrying about non-financial institutions muscling in on their territory, banks need to embrace the change and beat the payment upstarts at their own game.

Published By Datamonitor
10 Jun 2013
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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
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Consumers in developed economies are behind in mobile banking adoption

The levels of mobile adoption in developed markets such as Germany and Italy are some of the lowest globally. Consumers in these markets need the additional benefits of mobile communicated to them if demand for this channel is to increase and providers are to reap the benefits.

Published By Datamonitor
26 Nov 2012
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Consumers not ready to go fully digital

Barclays' plan to close a quarter of its high street branches but replace some with kiosks in supermarkets reflects mainstream consumers' reluctance to go fully digital.

Published By Datamonitor
31 Jan 2014
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Consumers only save when they have something to spare; "OrSaveIt" encourages "impulse saving"

Consumers in the UK are struggling to save regularly, with over a third only saving when they have something to spare. A new app called "OrSaveIt" has been designed to allow consumers to transfer money to their savings when they resist the urge to spend. The convenience of this app and its use of goals will appeal to consumers who find it difficult to save.

Published By Datamonitor
21 Sep 2012
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Consumers struggle to find the value in value-added accounts

The latest findings from consumer watchdog Which? show that UK consumers rarely make full use of the added features that come with many value accounts. Banks must incorporate flexibility into their packaged accounts if they are to offer a legitimate "value" product.

Published By Datamonitor
25 Aug 2011
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Convenience beats security online

Fraud management remains a key concern for banks and other payment industry players, particularly with respect to card-not-present transactions. However, for consumers convenience trumps security, so strategies for mitigating fraud must involve changing consumer perceptions.

Published By Datamonitor
04 Apr 2013
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Convenience is vital as consumers struggle to make time for their finances

Busy lifestyles make it difficult for consumers to find time for themselves, with chores such as banking an additional drain. Providers need to create convenient propositions that allow consumers to both save time and manage their finances effectively.

Published By Datamonitor
17 Oct 2012
CommentWire
CommentWire

Credit cards: Australian consumer survey offers insight

A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.

Published By Datamonitor
24 Jan 2008

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