Latest Intelligence on Financial Services

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Type Product title / description Pub Price
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Convenience beats security online

Fraud management remains a key concern for banks and other payment industry players, particularly with respect to card-not-present transactions. However, for consumers convenience trumps security, so strategies for mitigating fraud must involve changing consumer perceptions.

Published By Datamonitor
04 Apr 2013
Expert View
Expert View

Convenience is vital as consumers struggle to make time for their finances

Busy lifestyles make it difficult for consumers to find time for themselves, with chores such as banking an additional drain. Providers need to create convenient propositions that allow consumers to both save time and manage their finances effectively.

Published By Datamonitor
17 Oct 2012
CommentWire
CommentWire

Credit cards: Australian consumer survey offers insight

A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.

Published By Datamonitor
24 Jan 2008
Expert View
Expert View

Current account competition will increase

The OFT has admitted the recommendations it made to banks in 2008 to improve competition in the UK current account market have been unsuccessful. Despite the OFT's failure, external factors look set to increase competition in the coming years.

Published By Datamonitor
25 Jan 2013
Expert View
Expert View

Current account holders still dubious about switching

Datamonitor research has shown that British consumers are wary of switching current account providers. New research commissioned by PricewaterhouseCoopers supports this, highlighting that consumers remain unconvinced of the benefits of switching despite new market entrants. Providers must go further to attract new business, including harnessing the power of social media.

Published By Datamonitor
27 Jan 2010
Expert View
Expert View

Customer apathy cools switching hopes

Seven day bank account switching has had a limited impact, a trend that looks set to continue. The UK's sticky current account market is a result of a number of factors, among which the length of time it takes to switch providers is just one.

Published By Datamonitor
24 Oct 2013
Expert View
Expert View

Customer loyalty will save The Co-operative Bank

The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.

Published By Datamonitor
15 May 2013
Expert View
Expert View

Digital advertising key to personalized service

The power of advertising on digital channels lies in its ability to satisfy the customer demand for a personalized experience.

Published By Datamonitor
23 Sep 2013
Expert View
Expert View

Don't forget about the customer

Compliance issues as well as cost minimization efforts are driving product development as wealth managers are adapting to Australia's FoFA reforms. However, those managers that are still able to innovate with the customer in mind will gain a competitive advantage.

Published By Datamonitor
13 Feb 2013
Expert View
Expert View

Downturn reveals weaknesses in UK consumers' pensions' savings plans

Datamonitor's Financial Services Consumer Insights survey reveals that attempts to promote pension savings have been a failure, with around 69% of individuals globally still not having any pension policy in place. Consumers in the UK are particularly vulnerable and may not be able to rely on overburdened state systems in their retirement, making private pensions more vital than ever before.

Published By Datamonitor
27 Jul 2009

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