Latest Intelligence on Financial Services

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Type Product title / description Pub Price
Expert View
Expert View

Consumers not ready to go fully digital

Barclays' plan to close a quarter of its high street branches but replace some with kiosks in supermarkets reflects mainstream consumers' reluctance to go fully digital.

Published By Datamonitor
31 Jan 2014
Expert View
Expert View

Consumers only save when they have something to spare; "OrSaveIt" encourages "impulse saving"

Consumers in the UK are struggling to save regularly, with over a third only saving when they have something to spare. A new app called "OrSaveIt" has been designed to allow consumers to transfer money to their savings when they resist the urge to spend. The convenience of this app and its use of goals will appeal to consumers who find it difficult to save.

Published By Datamonitor
21 Sep 2012
Expert View
Expert View

Consumers struggle to find the value in value-added accounts

The latest findings from consumer watchdog Which? show that UK consumers rarely make full use of the added features that come with many value accounts. Banks must incorporate flexibility into their packaged accounts if they are to offer a legitimate "value" product.

Published By Datamonitor
25 Aug 2011
Expert View
Expert View

Convenience beats security online

Fraud management remains a key concern for banks and other payment industry players, particularly with respect to card-not-present transactions. However, for consumers convenience trumps security, so strategies for mitigating fraud must involve changing consumer perceptions.

Published By Datamonitor
04 Apr 2013
Expert View
Expert View

Convenience is vital as consumers struggle to make time for their finances

Busy lifestyles make it difficult for consumers to find time for themselves, with chores such as banking an additional drain. Providers need to create convenient propositions that allow consumers to both save time and manage their finances effectively.

Published By Datamonitor
17 Oct 2012
CommentWire
CommentWire

Credit cards: Australian consumer survey offers insight

A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.

Published By Datamonitor
24 Jan 2008
Expert View
Expert View

Current account competition will increase

The OFT has admitted the recommendations it made to banks in 2008 to improve competition in the UK current account market have been unsuccessful. Despite the OFT's failure, external factors look set to increase competition in the coming years.

Published By Datamonitor
25 Jan 2013
Expert View
Expert View

Current account holders still dubious about switching

Datamonitor research has shown that British consumers are wary of switching current account providers. New research commissioned by PricewaterhouseCoopers supports this, highlighting that consumers remain unconvinced of the benefits of switching despite new market entrants. Providers must go further to attract new business, including harnessing the power of social media.

Published By Datamonitor
27 Jan 2010
Expert View
Expert View

Customer apathy cools switching hopes

Seven day bank account switching has had a limited impact, a trend that looks set to continue. The UK's sticky current account market is a result of a number of factors, among which the length of time it takes to switch providers is just one.

Published By Datamonitor
24 Oct 2013
Expert View
Expert View

Customer loyalty will save The Co-operative Bank

The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.

Published By Datamonitor
15 May 2013

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