Latest Intelligence on Financial Services

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Type Product title / description Pub Price
Expert View
Expert View

Even the rich have credit needs

Wealth managers need to look after their clients' borrowing needs as well as their investments, or risk seeing competitors step into the breach.

Published By Datamonitor
13 Feb 2014
Expert View
Expert View

Facebook reveals its growth potential in the virtual payments space

In its filing to the US Securities and Exchange Commission to raise $5bn in new funding through its long anticipated initial public offering, Facebook revealed that its payments business accounted for 15% of the company's total revenue in 2011, giving the virtual games payment market an estimated $1.9bn annual value within Facebook's platform alone.

Published By Datamonitor
03 Feb 2012
Expert View
Expert View

Fear of fraud holding back mobile banking

Banks must act to boost consumer confidence about fraud protection if mobile banking is to hit the mainstream.

Published By Datamonitor
30 Aug 2013
Expert View
Expert View

FICO uses mobile location to reduce false positives

FICO's new Proximity Location service strategically capitalizes on rising smartphone penetration, providing banks with a major opportunity to effectively tackle fraud without compromising the consumer payment experience.

Published By Datamonitor
26 Nov 2013
Expert View
Expert View

Fidelity's SmartFund Account: first Hong Kong, then Asia?

Fidelity's new execution-only asset management product will find a receptive market among Hong Kong's retail investors, making it a good test for a wider Asian rollout.

Published By Datamonitor
28 Aug 2013
Expert View
Expert View

First Direct rebrands to grow

First Direct's brand refresh will help it to expand its target market to include younger, digital-savvy consumers, and increase its market share.

Published By Datamonitor
07 Aug 2013
CommentWire
CommentWire

First Direct: winning customer approval by keeping it 'real'

Online bank First Direct has received the highest overall rating in the Which? customer satisfaction survey. The bank consistently receives excellent feedback from its customers, despite not offering the best rates. Its focus on customer experience, honesty and openness effectively targets the Authenticity trend, which is currently highly in demand from consumers.

Published By Datamonitor
03 Sep 2010
Expert View
Expert View

FS providers need to incentivize customer feedback to realize the full potential of social media

Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.

Published By Datamonitor
26 Oct 2012
CommentWire
CommentWire

FS: consumer confidence remains low despite signs of recovery

While there is a general belief that the economic recovery is at hand, policy uncertainty and fears of a 'double dip' recession mean that consumer anxieties remain. Indeed, recent figures show that consumer confidence in the US has fallen to its lowest level in 10 months. Financial services providers must engage with consumers and field products which offer security if they are to succeed.

Published By Datamonitor
24 Feb 2010
Expert View
Expert View

Gamification amplifies the attraction of cash incentives

Grow Financial in the US has launched a "virtual money machine" at one of its new branches. This encourages consumer interaction and allows them to win money towards a product with the credit union. Gamification is a growing trend in financial services and one that will continue to develop as consumers are incentivized by cash inducements and other tangible rewards.

Published By Datamonitor
10 Oct 2012

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