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CommentWire
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A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.
Published By Datamonitor
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24 Jan 2008 |
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Expert View
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Datamonitor's 2012 Financial Services Consumer Insight Survey results indicate that UK consumers are more attracted by competitive interest rates than cash bonuses when opening a new current account. Nationwide's offer of 5% interest on balances will therefore attract customers, particularly given the collapse of rates on savings accounts.
Published By Datamonitor
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04 Mar 2013 |
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Expert View
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Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.
Published By Datamonitor
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26 Oct 2012 |
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Expert View
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According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.
Published By Datamonitor
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19 Oct 2012 |
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Expert View
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Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.
Published By Datamonitor
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08 Oct 2012 |
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CommentWire
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Consumers are worryingly disengaged from the life insurance industry. Datamonitor's Financial Services Consumer Insight Survey 2011 reveals that only 43% of consumers in the UK have any form of life insurance. Even those consumers who actually have insurance may be holding cover that does not adequately meet their needs. Jump Money's online tool therefore aims to inform and engage customers.
Published By Datamonitor
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11 Jul 2011 |
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CommentWire
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The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.
Published By Datamonitor
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26 Mar 2010 |
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Expert View
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Barclaycard's announcement of the forthcoming launch of its Freedom loyalty scheme is a reflection of the increasing use of such initiatives by UK retailers. Loyalty programs can act as important footfall drivers and the data derived from them can allow for important consumer insight. However, it is important that their use is made attractive to consumers and retailers alike.
Published By Datamonitor
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28 Jan 2010 |
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Expert View
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Datamonitor's Financial Services Consumer Insight survey has shown that consumers in Asia Pacific defy being pigeonholed by saving providers, revealing diverse product tastes, saving methods and plans for the future. Financial services providers must appreciate the unique savings culture of their target market and the variety of preferences if they are to successfully build wallet share.
Published By Datamonitor
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04 Nov 2009 |
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Expert View
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The last six months have seen unprecedented low rates of interest, which are great for borrowers but make life hard for savers. Datamonitor's Financial Services Consumer Insight survey revealed a trend of consumers wanting to shift their savings from long-term to short-term easy access, but this makes it even harder to find strong returns.
Published By Datamonitor
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11 Sep 2009 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
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