Reports and Briefs on Retail Banking and Lending

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Type Product title / description Pub Price
Report
Report

Dialing In: Enhancing the Call Center Experience in Global Financial Services

This report is the final part of Datamonitor's global customer experience series, and focuses on the telephony channel. It takes a global view on the call center experience and considers how it is likely to evolve going forward.

Published By Datamonitor
30 Mar 2011 $5250
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Brief
Brief

Digital Banking: A Vision for the Future

Consumers are increasingly using online and mobile banking to conduct their day-to-day banking. In this rapidly evolving sector, providers need to ensure that their digital propositions continue to meet customer needs in the future.

Published By Datamonitor
24 May 2013 $4495
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Brief
Brief

Digital Banking: Best Practice Innovations

This PowerPoint publication examines forthcoming developments in digital banking. It identifies five key trends and highlights examples of best practice in online and mobile banking for each, together with the lessons learned.

Published By Datamonitor
13 May 2014 $4495
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Report
Report

Drivers of Customer Satisfaction in Retail Banking

Keeping customers happy has become more important than ever and is vital to brand image, customer loyalty, and profitability.

Published By Datamonitor
14 Jul 2014 $4495
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Report
Report

Emergent FinTech: Defining the Potential and Opportunities

This report assesses the impact of fintech on retail banking. It looks at where fintech innovation will cause the most disruption, and investigates how banks should respond to the new competitive landscape.

Published By Datamonitor
11 Mar 2015 $3450
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Report
Report

Engaging Children With Banking

This PowerPoint examines the youth market and explores what providers need to do to engage this market with respect to channel strategy, building relationships with parents and schools, and modernizing their products.

Published By Datamonitor
17 Feb 2014 $3450
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Report
Report

Engaging Children With Banking in Australia and New Zealand

This PowerPoint report examines the child and youth banking markets in Australia and New Zealand, and explains what strategies providers should employ to succeed in this space.

Published By Datamonitor
03 Sep 2014 $3450
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Brief
Brief

Ethical Banking to Acquire Mass Affluent Consumers

This report examines the ethical banking proposition and how to appeal to a greater number of mass affluent individuals with well-designed products.

Published By Datamonitor
30 Jun 2015 $1995
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Report
Report

Fee-Based Banking: Sizing the Customer Opportunity in Australia

Despite the trend towards fee-free banking in Australia, there lies an opportunity in packaged accounts. This report segments the market based on holding and attitudes towards packaged accounts, and recommends strategies for providers to use.

Published By Datamonitor
22 Jan 2013 $3450
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Report
Report

Fee-based Banking: Sizing the Global Market Opportunity

This report analyzes the size of the opportunity for fee-based bank accounts across key markets. The growth in potential fee-based banking revenues is forecast and the factors for driving the adoption of paid-for accounts are explored.

Published By Datamonitor
07 Jan 2013 $5250
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