Reports and Briefs on Utilities Retail

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Brief
Brief

B2B Smart Meter Roll Out: Analysis of Customer Experiences

The installation of smart meters in the British B2B market is set to intensify post-2014. Utilities need to understand how the early adopters are faring with the installation of the units, as any problems will be duplicated on a much wider scale.

Published By Datamonitor
31 Jan 2013 $2900
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Brief
Brief

Benchmarking Energy Retail Products and Services

Innovations and unique selling propositions within the European energy market

Published By Datamonitor
13 Dec 2011 $2900
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Brief
Brief

Best Practice Customer Retention in the British Energy Market

Good practices in customer retention enable utilities to minimize cost despite varied challenges in the energy retail market.

Published By Datamonitor
31 Jul 2012 $2900
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Brief
Brief

Best Practices in Utilities Customer Retention

Strategies for utilities to inspire loyalty in residential customers

Published By Datamonitor
25 May 2010 $2975
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Report
Report

BI and Analytics: Making the Smart Utility Intelligent

How utilities can use business intelligence to extract value from across the enterprise

Published By Datamonitor
25 Jun 2010 $3995
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Brief
Brief

Billing presentment and the changing utility billing landscape

How advanced bill presentment helps utilities manage customer satisfaction before, during and after smart meter deployments

Published By Datamonitor
25 Jun 2010 $1495
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Brief
Brief

Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market

This brief investigates the changing attitudes to utility bill payment and smart metering and identifies opportunities for moving customers onto lower-cost billing and payment channels and improving customer relationships.

Published By Datamonitor
21 Sep 2010 $1895
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Report
Report

Customer Satisfaction, Smart Meters and the Utility Billing Process

How utilities' future investment choices along the meter-to-cash value chain can impact customer satisfaction

Published By Datamonitor
19 Apr 2010 $3995
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Brief
Brief

Customer service & satisfaction in the Australian electricity market

This brief investigates consumers’ customer service experiences with their utility suppliers, and compares experiences between traditional suppliers and new entrants.

Published By Datamonitor
24 Jan 2011 $2900
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Brief
Brief

Customer Switching Trends in Australia 2010

The brief analyzes key trends in utilities customers' switching behavious in Australia. Customers are increasingly being proactive in the switching process and the readiness to switch to achieve a 10% saving is increasing.

Published By Datamonitor
23 Sep 2010 $1895
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