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Report
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New technology, changing values and the economic environment will continue to shape consumer behavior in 2010. Datamonitor has identified 10 trends which FS providers must stay alert to in order to drive their brands forward in 2010 and beyond.
Published By Datamonitor
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05 Mar 2010 |
$4495
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Brief
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Aviva's Tell Us Your Story marketing campaign is an innovative approach to reengaging consumers with the long term savings and insurance market, which players in all other areas of FS can draw inspiration from.
Published By Datamonitor
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29 Jul 2010 |
$1695
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Report
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Price comparison sites, or aggregators are a major innovation in the distribution of FS products. This report looks at consumer attitudes to these sites on a global basis, with focus on the developed UK market.
Published By Datamonitor
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29 Oct 2009 |
$4495
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Report
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This report uses data from the global Financial Services Consumer Insight survey to analyze consumer attitudes towards the online channel for savings and investment activity. It includes actionable strategies on how to maximise the online sphere.
Published By Datamonitor
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02 Oct 2009 |
$4495
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Report
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Customer centric product design is an essential tool for success in an industry that is becoming increasingly shaped by changing consumer needs.
Published By Datamonitor
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22 Jun 2011 |
$5250
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Report
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The branch channel is far from redundant, with the majority of consumers globally continuing to use branches. However, the experience of the branch must move from functional to engaging if FS providers are to increase revenue and satisfy customers.
Published By Datamonitor
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03 Oct 2011 |
$5250
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Report
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As the online channel commands an increasing share of customers’ financial activity, it becomes even more crucial for financial services providers to ensure their online customer experience is an asset to their business.
Published By Datamonitor
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27 Oct 2011 |
$5250
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Report
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Across many national markets there is a shift towards the provision of unbiased and transparent financial advice. The introduction of fee-only advice in markets such as the UK will be a change for consumers and may dissuade some from seeking advice.
Published By Datamonitor
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05 Apr 2012 |
$5250
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Brief
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IND group have launched an online banking platform that incorporates points, badges and rewards to drive customer engagement and encourage advocacy.
Published By Datamonitor
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29 Mar 2012 |
$1295
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Report
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The financial crisis caused an unprecedented collapse in consumer trust and providers need to rebuild their brands. Datamonitor’s Financial Customer Intelligence framework offers insight into core consumer demands that must be met by the industry.
Published By Datamonitor
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21 Jun 2012 |
$3450
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Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
Opinion and market commentary from Datamonitor's industry experts.
Insight for technology vendors into customer trends and pain points from key business decision makers.
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