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This report explains how banks can improve customer loyalty and retention. It looks at what they can do in the fields of customer service, product development, and channel distribution to improve the customer experience.
This study looks at global payment fraud and the consumer reaction, based on the findings from Datamonitor's FSCI Survey. It outlines best practice and emerging strategies which banks could implement to combat fraud and curb fear among consumers.
Analysis of the clothing retail market in Australia including expenditure and three year forecasts, specialist sales, profiles of leading sector retailers as well as analysis of strategic issues, such as the impact of new entrants and e-commerce.
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