Insight on Utilities Retail

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Type Product title / description Pub Price

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Brief
Brief

B2B Smart Meter Roll Out: Analysis of Customer Experiences

The installation of smart meters in the British B2B market is set to intensify post-2014. Utilities need to understand how the early adopters are faring with the installation of the units, as any problems will be duplicated on a much wider scale.

Published By Datamonitor
31 Jan 2013 $2900
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Brief
Brief

Benchmarking Energy Retail Products and Services

Innovations and unique selling propositions within the European energy market

Published By Datamonitor
13 Dec 2011 $2900
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Brief
Brief

Best Practice Customer Retention in the British Energy Market

Good practices in customer retention enable utilities to minimize cost despite varied challenges in the energy retail market.

Published By Datamonitor
31 Jul 2012 $2900
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Brief
Brief

Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market

This brief investigates the changing attitudes to utility bill payment and smart metering and identifies opportunities for moving customers onto lower-cost billing and payment channels and improving customer relationships.

Published By Datamonitor
21 Sep 2010 $1895
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Brief
Brief

Customer service & satisfaction in the Australian electricity market

This brief investigates consumers’ customer service experiences with their utility suppliers, and compares experiences between traditional suppliers and new entrants.

Published By Datamonitor
24 Jan 2011 $2900
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Brief
Brief

Customer Switching Trends in Australia 2010

The brief analyzes key trends in utilities customers' switching behavious in Australia. Customers are increasingly being proactive in the switching process and the readiness to switch to achieve a 10% saving is increasing.

Published By Datamonitor
23 Sep 2010 $1895
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Brief
Brief

Datamonitor Energy Production Update: January 2014

Datamonitor Energy's January 2014 production update, listing newly released data and insights, recent highlights, and the planned research for the coming months.

Published By Datamonitor
19 Dec 2013 $175
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Brief
Brief

Drivers of Residential Customer Satisfaction in the UK

Which? conducted a survey that found that smaller suppliers are rated better in customer satisfaction terms than the larger Big Six companies. This brief looks in detail at the driving factors in terms of negative and positive customer experiences.

Published By Datamonitor
22 Mar 2013 $2900
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Brief
Brief

Energy Services in the UK B2B Market

British energy suppliers have to find new revenue streams to ensure their businesses remain viable. This report analyzes demand for and suppliers' current approaches towards energy services and explores future trends in the market.

Published By Datamonitor
09 Sep 2011 $2900
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Brief
Brief

European Residential Bill Breakdown Dataset

This dataset details average 2012 and 2013 domestic retail power prices for the EU27 markets and breaks each bill down into the core components (commodity cost, network cost, taxes, levies, other supplier costs, and supplier margin where available).

Published By Datamonitor
04 Dec 2013 $4500
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