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CommentWire
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The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.
Published By Datamonitor
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26 Mar 2010 |
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Expert View
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Following Google Wallet and Apple Passbook, Samsung has joined the digital wallet race in South Korea and the US. However, while the Samsung Wallet has all the ingredients to take off in its home market, it will not be smooth sailing in the US.
Published By Datamonitor
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28 May 2013 |
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Expert View
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Wendy's is entering the US mobile payments market, launching a pilot program introducing POS payment functionality to its existing MyWendy's mobile app in three US cities. Retailer mobile wallet apps undoubtedly have the potential for success, but their focus on customer loyalty makes mobile wallets less payment tools and more marketing devices.
Published By Datamonitor
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16 May 2013 |
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Expert View
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China UnionPay's entrance into the US payment card market with a prepaid card offering signals a bold strategic move by the payment network to not only tap into the growing popularity of prepaid cards, but also to expand its consumer reach and global brand presence. If successful, UnionPay could potentially spell bad news for major payment providers and their standing in the market.
Published By Datamonitor
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02 May 2013 |
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Expert View
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Amazon appears to be contemplating a bold move into mobile payments, with prospective plans to develop an anonymous mobile payments service. By putting information privacy at the heart of the service, Amazon stands to tap into a lucrative opportunity, with strong evidence to suggest that mobile wallet security is still a major concern for many consumers.
Published By Datamonitor
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25 Apr 2013 |
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Expert View
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In the US Bank of the West has enabled its mobile banking users to access their account details without logging in, while St.George Bank in Australia has done the same. This will lead to uptake by more providers, and other services following suit where there is less danger of account details being exposed to fraud.
Published By Datamonitor
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08 Apr 2013 |
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Expert View
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Improvements in mobile banking functionality mean it is overtaking online banking and will be the main point of customer contact in the future. US Bank's Photo Bill Pay is an example of mobile banking convenience that desktops cannot match.
Published By Datamonitor
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19 Mar 2013 |
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Expert View
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The US bank Wells Fargo is rolling out a network of new ATMs that will present a tailored interface to each customer based on their previous usage patterns, and will include one-touch access to their most used requests. This development will add value to what is an often overlooked channel and should improve customers' perceptions of the bank.
Published By Datamonitor
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28 Feb 2013 |
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Expert View
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Moven, a radical new banking entrant in the US, will face considerable challenges in its aim to provide a credible alternative to the traditional banks. By focusing exclusively on digital channels in an effort to offer a truly innovative proposition, Moven risks cutting itself off from the large majority of US consumers who prefer to use physical branches.
Published By Datamonitor
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14 Feb 2013 |
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Expert View
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Capital One's takeover and rebranding of ING Direct in the US has been greeted with dismay by many of the online provider's customers. While ING Direct is respected for its customer service, Capital One is less well-regarded. Many customers may leave as a result, thus demonstrating the crucial importance of building and maintaining a strong reputation.
Published By Datamonitor
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25 Jan 2013 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
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