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Expert View
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Datamonitor's 2012 Financial Services Consumer Insight Survey results indicate that UK consumers are more attracted by competitive interest rates than cash bonuses when opening a new current account. Nationwide's offer of 5% interest on balances will therefore attract customers, particularly given the collapse of rates on savings accounts.
Published By Datamonitor
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04 Mar 2013 |
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Expert View
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Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.
Published By Datamonitor
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26 Oct 2012 |
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Expert View
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Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.
Published By Datamonitor
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08 Oct 2012 |
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CommentWire
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The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.
Published By Datamonitor
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26 Mar 2010 |
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Expert View
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The last six months have seen unprecedented low rates of interest, which are great for borrowers but make life hard for savers. Datamonitor's Financial Services Consumer Insight survey revealed a trend of consumers wanting to shift their savings from long-term to short-term easy access, but this makes it even harder to find strong returns.
Published By Datamonitor
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11 Sep 2009 |
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CommentWire
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Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.
Published By Datamonitor
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28 Sep 2009 |
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Expert View
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BNP Paribas has shown that it understands the need to combine the benefits of a digital-only offering with the reassurance customers gain from a branch network. Banks will need to take this digital-first rather than digital-only approach until customers are ready to let go of the branch.
Published By Datamonitor
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23 May 2013 |
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Expert View
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The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.
Published By Datamonitor
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15 May 2013 |
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Expert View
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Sainsbury's is taking full ownership of Sainsbury's Bank after buying out the 50% stake held by Lloyds Banking Group. Greater numbers of retailers entering the banking industry pose a threat to incumbent banks and building societies.
Published By Datamonitor
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09 May 2013 |
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Expert View
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The Australian personal loan market has stagnated in value, remaining mired in traditional and costly channels that show little sign of innovation. Australian authorized deposit-taking institutions must leverage the growth of mobile banking to gain market share in a profitable manner.
Published By Datamonitor
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29 Apr 2013 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
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