Latest Intelligence on Financial Services

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CommentWire
CommentWire

Credit cards: Australian consumer survey offers insight

A Datamonitor survey has revealed that 9% of Australian credit card customers admit to only managing the minimum payment each month, while almost a quarter admit to buying items they can't afford with their card. Credit card providers therefore need to be careful selecting who to offer credit, and be transparent in communicating associated costs.

Published By Datamonitor
24 Jan 2008
Expert View
Expert View

Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
Expert View
Expert View

Nationwide lays down account switching gauntlet

Datamonitor's 2012 Financial Services Consumer Insight Survey results indicate that UK consumers are more attracted by competitive interest rates than cash bonuses when opening a new current account. Nationwide's offer of 5% interest on balances will therefore attract customers, particularly given the collapse of rates on savings accounts.

Published By Datamonitor
04 Mar 2013
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Expert View

FS providers need to incentivize customer feedback to realize the full potential of social media

Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.

Published By Datamonitor
26 Oct 2012
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Expert View

Chinese consumers are ready for mobile payments, but the ecosystem faces familiar challenges

According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.

Published By Datamonitor
19 Oct 2012
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Tesco poised to take advantage of consumer interest in supermarket banks

Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.

Published By Datamonitor
08 Oct 2012
CommentWire
CommentWire

Jump Money: helping consumers to identify gaps in their protection cover

Consumers are worryingly disengaged from the life insurance industry. Datamonitor's Financial Services Consumer Insight Survey 2011 reveals that only 43% of consumers in the UK have any form of life insurance. Even those consumers who actually have insurance may be holding cover that does not adequately meet their needs. Jump Money's online tool therefore aims to inform and engage customers.

Published By Datamonitor
11 Jul 2011
CommentWire
CommentWire

Wall Street: despised by Americans, according to Bloomberg

The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.

Published By Datamonitor
26 Mar 2010
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Expert View

UK retail loyalty schemes: an increasingly powerful weapon

Barclaycard's announcement of the forthcoming launch of its Freedom loyalty scheme is a reflection of the increasing use of such initiatives by UK retailers. Loyalty programs can act as important footfall drivers and the data derived from them can allow for important consumer insight. However, it is important that their use is made attractive to consumers and retailers alike.

Published By Datamonitor
28 Jan 2010
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Offering 'one size fits all' savings products in Asia Pacific is a recipe for failure

Datamonitor's Financial Services Consumer Insight survey has shown that consumers in Asia Pacific defy being pigeonholed by saving providers, revealing diverse product tastes, saving methods and plans for the future. Financial services providers must appreciate the unique savings culture of their target market and the variety of preferences if they are to successfully build wallet share.

Published By Datamonitor
04 Nov 2009

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