Insight on Retail Banking and Lending in Russia

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Report
Report

10 Consumer Trends for Financial Services Providers in 2010 and Beyond

New technology, changing values and the economic environment will continue to shape consumer behavior in 2010. Datamonitor has identified 10 trends which FS providers must stay alert to in order to drive their brands forward in 2010 and beyond.

Published By Datamonitor
05 Mar 2010 $4495
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Brief
Brief

Aviva Case Study: Tell Us Your Story

Aviva's Tell Us Your Story marketing campaign is an innovative approach to reengaging consumers with the long term savings and insurance market, which players in all other areas of FS can draw inspiration from.

Published By Datamonitor
29 Jul 2010 $1695
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Report
Report

Best Practice Customer Acquisition Strategies in Banking

The acquisition of customers is vital in order for banks to grow their business. This report examines the approach of the top five UK banks, alongside global best practice, in order to identify successful acquisition strategies.

Published By Datamonitor
01 Oct 2012 $3450
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Report
Report

Consumer Attitudes to Borrowing Online

This report uses data from the global Financial Services Consumer Insight survey to analyze consumer attitudes towards the online channel for borrowing. It provides actionable strategies for how banks can maximise customer take-up.

Published By Datamonitor
02 Oct 2009 $4495
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Report
Report

Consumer Attitudes to Online Current Accounts

This report uses data from the global Financial Services Consumer Insight survey to analyze consumer attitudes towards the online channel for current account transactions. It provides actionable strategies for how banks can maximise customer use.

Published By Datamonitor
02 Oct 2009 $4495
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Report
Report

Consumer Attitudes to Online Price Comparison Sites

Price comparison sites, or aggregators are a major innovation in the distribution of FS products. This report looks at consumer attitudes to these sites on a global basis, with focus on the developed UK market.

Published By Datamonitor
29 Oct 2009 $4495
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Report
Report

Cross-selling Financial Services: Profit through Retention

This report uses Datamonitor's Financial Services Consumer Insight Survey to evaluate the drivers of customer retention, and the implications of long and short term trends and developments on the implementation of a successful cross-selling strategy.

Published By Datamonitor
23 Dec 2009 $4495
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Report
Report

Customer Centric Product Design in Global Financial Services

Customer centric product design is an essential tool for success in an industry that is becoming increasingly shaped by changing consumer needs.

Published By Datamonitor
22 Jun 2011 $5250
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Report
Report

Customer Experience in Branch: Building Best Practice Strategies

The branch channel is far from redundant, with the majority of consumers globally continuing to use branches. However, the experience of the branch must move from functional to engaging if FS providers are to increase revenue and satisfy customers.

Published By Datamonitor
03 Oct 2011 $5250
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Report
Report

Customer Experience in the Online Channel: Building Best Practice Strategies

As the online channel commands an increasing share of customers’ financial activity, it becomes even more crucial for financial services providers to ensure their online customer experience is an asset to their business.

Published By Datamonitor
27 Oct 2011 $5250
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