Introduction

Ovum's Retail Applications and BPO Services Forecast in the US to 2014 provides a comprehensive view of revenue opportunities in the US retail sector for retail applications and BPO services across all key retail channels. The databook includes revenue estimates for 2008 and forecasts for 2009 to 2014.

Scope of this research

• Retail applications and BPO services in the US retail sector - overall service revenue opportunity data
• BPO services in the US retail sector - BPO service revenue opportunity data, split by service domain and retail channel
• Retail applications in the US retail sector - retail applications service revenue opportunity data, split by application and retail channel

Research and analysis highlights

The retail applications and BPO services market in the US is expected to grow at a compound annual growth rate (CAGR) of 4.3% over 2009-14.

BPO services in the US is expected to grow at a compound annual growth rate (CAGR) of 3.9% over 2009-14.

Key reasons to purchase this research

• Provides a comprehensive and granular view of the opportunities in the US retail sector, for retail applications and BPO services
• Enables stakeholders in the market to make informed strategic and tactical decisions
• Identifies key market trends and highlights areas of future growth