UK Consumer Satisfaction Index 2011 Electricals

  • EXECUTIVE SUMMARY
    • About CSI
  • SUMMARY OF FINDINGS
    • Summary of findings - electricals
      • John Lewis retains top spot for the seventh straight year despite sharp declines in areas of its offer
      • Asda's score has improved significantly as it rises to second
      • Amazon has fallen from second to third
      • Dixons.co.uk is this year's biggest winner
      • PC World is another retailer which has seen a significant uplift in its score
      • Comet has also experienced a double-digit uplift on last year
      • Argos' score has fallen the furthest out of all profiled retailers
      • Tesco has fallen by one position despite improving its score by two points
      • Currys has finished bottom after failing to improve upon its score
  • SYNOPSIS AND COMPARATIVES
    • Synopsis and comparatives - electricals
  • RANKINGS
    • Overall ranking – electricals
    • Winners since last year – electricals
    • Losers since last year – electricals
    • Rankings for range – electricals
    • Rankings for price – electricals
    • Rankings for convenience – electricals
    • Rankings for quality – electricals
    • Rankings for service – electricals
    • Rankings for ambience – electricals
    • Rankings for facilities – electricals
    • Rankings for layout – electricals
  • TABLES
    • Table: Electricals highest scoring retailers overall and by factor 2010 & 2011
    • Table: CSI comparatives between electricals and all retail 2011
    • Table: Retailers ranked by overall CSI score 2006-2011
    • Table: electricals retailers with the most significant gains in overall CSI score 2011
    • Table: Retailers with the most significant gains in CSI ranking in electricals 2011
    • Table: electricals retailers with the most significant losses in overall CSI score 2011
    • Table: Retailers with the most significant losses in CSI ranking in electricals 2011
    • Table: Retailers ranked by CSI score for range 2006-2011
    • Table: Retailers ranked by CSI score for price 2006-2011
    • Table: Retailers ranked by CSI score for convenience 2006-2011
    • Table: Retailers ranked by CSI score for quality 2006-2011
    • Table: Retailers ranked by CSI score for service 2006-2011
    • Table: Retailers ranked by CSI score for ambience 2006-2011
    • Table: Retailers ranked by CSI score for facilities 2006-2011
    • Table: Retailers ranked by CSI score for layout 2006-2011
  • FIGURES
    • Figure: Yearly overall score comparatives, electricals and all retail 2006-2011

Report

Published by
Verdict
Published on
28 Mar 2011
Product code
CM00120-037
Pages
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