Introduction

This report contains an overview of the potential size of the UK home emergency insurance market. The market is dominated by large utility companies who have been able to market to existing customers, and are now looking to expand. This report also analyzes the distribution of home emergency insurance and the competitive developments among players in the market.

Features and benefits

• Understand the home emergency market size and how it is segmented
• Explore the latest market developments and advertising strategies for home emergency insurance competitors
• Examine the main challenges and opportunities which will affect the home emergency insurance market in the future

Highlights

The historical sectors of the two largest providers of home emergency are clear, with the majority of Homeserve contracts being for plumbing and draining policies and most Centrica policies being for heating policies; each representing the respective heritage of the companies. The key challenge for the market is moving outside of these segments.

The home emergency market has matured, with growth in home emergency policies slowing from 2008 onwards. During 2004–07 the number of outstanding contracts increased by 4.5 million to 12.7 million, by contrast over the following four years (2007–11) there was only a further increase of 1.3 million to reach 13.9 million.

Your key questions answered

• What is the size of the home emergency market and how will it grow over the next five years?
• How can my firm enter or grow within the UK home emergency insurance sector?
• How home emergency insurance policies are packaged and distributed and how will this change in the future?