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Type Product title / description Pub Price
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White label energy suppliers cannot hide the issues at their partner companies

In a recent Which? customer satisfaction survey, Sainsbury's Energy and M&S Energy both experienced decreasing customer scores year-on-year, broadly in line with the performances of the energy suppliers they partner with (British Gas and SSE respectively). This suggests that customer experiences have been similar, but something is keeping the scores higher for the white label partners.

Published By Datamonitor
24 Jan 2014
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Mutuals: use that friendly reputation

In a consolidated market, Australian mutual providers are having a tough time competing against their larger banking peers. They should refocus on their core strength: customer service.

Published By Datamonitor
24 Jan 2014
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First Utility most improved energy supplier

According to the 2014 Which? Switch Energy Satisfaction Survey, First Utility has improved its residential customer rating score by eight percentage points compared to the previous year. Only one other supplier, Ecotricity, has been able to make an improvement.

Published By Datamonitor
24 Jan 2014
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Metro Bank: not just for holidays

Metro Bank has indicated a change in strategy from maximizing the number of current account customers to increasing the value of its customer base by encouraging greater usage of its accounts.

Published By Datamonitor
23 Jan 2014
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PLA Innovation of the Week: a patch that provides relief from overactive bladder

Overactive bladder is one of the top chronic medical conditions affecting women. It can disrupt work, productivity, travel, physical wellbeing, social activities, and more. Now there is an over-the-counter solution to the problem with Oxytrol for Women overactive bladder treatment patches. New in the US, this product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
22 Jan 2014
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Australian lenders must get creative

Australian deposit-taking institutions looking to attract first-time buyers back into the market will have to up their game, providing consumers with more tailored solutions that allow them to overcome affordability constraints.

Published By Datamonitor
17 Jan 2014
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Driverless cars offer new challenges for insurers

As insurers focus on the take-up of telematics products and struggle to build new pricing models, technology is already moving on, highlighting new challenges.

Published By Datamonitor
17 Jan 2014
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10 trends to watch in consumer packaged goods in 2014

The Olympic Games may not award medals to consumer packaged goods products, but when looking at trends to watch in 2014, the marketers behind such products seem to have been inspired by the games' motto: "faster, higher, stronger." Packaged goods companies will be making their products greener, healthier, tastier, and faster in the New Year, says market researcher Datamonitor Consumer.

Published By Datamonitor
15 Jan 2014
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Curfew unlikely to succeed without telematics

The ABI-backed proposal to enforce a curfew on young drivers is unlikely to get backing from telematics providers, without which it will be unfeasible.

Published By Datamonitor
14 Jan 2014
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PLA Innovation of the Week: better oral care with "morning" and "evening" toothbrushes

Oral care is important, and teeth should be brushed at least twice a day. Now there is an oral care product that makes that message more clear than ever, and even offers different benefits by time of day. The new Smiclean toothbrush comes in a two-pack with "morning" and "evening" versions. Sold in China, this product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
14 Jan 2014

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