Latest Intelligence on Financial Services

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Type Product title / description Pub Price
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Consumer focus needed in travel insurance

UK travel insurers need to increase their focus on consumer needs in order to differentiate their offerings, improve customer satisfaction, and tap into unexploited parts of the market.

Published By Datamonitor
01 Aug 2014
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More clarity on driving abroad needed

There is ongoing confusion among UK drivers as to what their car insurance cover is when they travel abroad. Insurers should use this as an opportunity to promote their car insurance products and services, while at the same time educating drivers.

Published By Datamonitor
31 Jul 2014
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RBS turns the corner

RBS's surprise doubling in profits in the first half of 2014 is the first real sign that the UK bank has come through the worst of the crisis. It also gives RBS a strong platform from which to relaunch its consumer proposition.

Published By Datamonitor
30 Jul 2014
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Singapore moves to protect investors

The Monetary Authority of Singapore has released a consultation paper on proposals to improve investor protection, which will strengthen confidence in the market over the long term.

Published By Datamonitor
30 Jul 2014
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Coles to strike gold in personal loans

Australian supermarket Coles is planning to include personal loans within its financial range as of 2015, alongside its insurance and credit card offerings. With its strong brand and huge customer base, Coles should be a formidable competitor.

Published By Datamonitor
28 Jul 2014
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Mortgages are not all about price

The recent move among Australia's big banks to drop interest rates highlights the increased competition in the mortgage market. However, price isn't everything, and providers should not lose sight of factors such as brand image and customer service.

Published By Datamonitor
28 Jul 2014
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Visa moves in right direction online

Visa Checkout takes a leaf out of PayPal's and Amazon's books, and in doing so may enable Visa Inc. to compete on even terms with them.

Published By Datamonitor
28 Jul 2014
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Insurance distribution changing in Europe

Price comparison sites have changed the way consumers research and buy insurance products in the UK, and a similar pattern is underway across Europe. This will mainly affect tied agents, who will need to adapt or miss out.

Published By Datamonitor
24 Jul 2014
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Digital vital to capturing youth market

A digital strategy is essential to making inroads into the youth market. Banks need to focus on using new communication channels and social media to engage with teenagers.

Published By Datamonitor
23 Jul 2014
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Metro Bank shifts customer expectations

Metro Bank is demonstrating how it uses customer demand to drive innovation. Its newly launched mobile app enables its customers to relax in the event of a lost or stolen card. The move will also lead to an overall shift in consumer demand.

Published By Datamonitor
23 Jul 2014

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