Virtual Hold Technology and T-Mobile have recently completed the enterprise-wide deployment of the Virtual Hold virtual queuing system in T-Mobile's contact centers in the United States.
Eric Camulli, CTO of Virtual Hold Technology, said: "With the completion of this project, T-Mobile customers across all markets and customer segments will be able to choose Virtual Hold instead of waiting on hold.
"We share with T-Mobile a vision of providing positive customer experiences. This vision propelled the project and kept it focused. This gives T-Mobile a great competitive advantage."